Customer Service Manager - Moving & Relocations

CC Staffing International; Doha; On-site; QAR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Customer Service Manager for their Moving & Relocations division. In this pivotal role, you will oversee all customer service activities, ensuring an exceptional experience for clients. You will lead a dedicated team, develop growth strategies, and implement service improvements while maintaining strong relationships with key partners. This is an exciting opportunity to make a significant impact in a dynamic environment where your leadership and expertise in logistics will be highly valued. If you are passionate about customer service and have a proven track record in the industry, we invite you to apply and join this forward-thinking company.

Qualifications

• 5-7 years in a senior freight forwarding role is required.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Direct and manage customer service activities for smooth operations.
• Identify business opportunities and drive client relationships.

Skills

Logistics Management

Management

Operations Management

Education

High School diploma

Job description

Customer Service Manager - Moving & Relocations :

Title : Customer Service Manager - Moving & Relocations Experience : 5 to 7 Job Type : Full Time Employment Type : Permanent Job Status : Inactive Country : Qatar City : Doha

Job Description & Role :

• Direct and manage all activities related to delivery of effective customer service
• Liaise with Team Supervisors and their teams to assure best customer experience
• Lead business development and execution of growth plans
• Arrange department structure according to requirements to assure smooth operations
• Define objectives, SMART targets and track performance of assigned team
• Assign shipments and provide necessary support and training to the team
• Identify business opportunities by identifying prospects, researching and analyzing cargo options.
• Drive relationships with clients by providing support, information and positive customer service experience
• Identify and implement potential service improvements or new services by considering current industry trends and market activities
• Share best practices, organize training and facilitate development of the assigned team
• Identify potential gaps in process and implement CAPA in collaboration with other stakeholders
• Lead and role model a customer focused mindset across organization
• Maintain close relationship with clients and provide KPI reports according to their requirements
• Responsible for Monthly and Quarterly Business Review meetings with clients
• Control quality service by establishing and enforcing organization standards
• Build and own relationships with key partners and subcontractors

Key Skills :

• Logistics Management
• Management
• Operations Management

Additional Requirements :

• High School diploma or higher
• Strong interpersonal skills with desire to help develop others
• Exceptional management and communication skills
• Previous experience of at least 5-7 years from a senior freight forwarding role is necessary
• Excellent knowledge of air, ocean and road products
• Knowledge of English language is necessary (Arabic is an advantage)
• Experience with personal effect shipments is an advantage
• Strong dispute and complaint resolution abilities