Customer Service Coordinator

Khadoom; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A technology services company based in Doha is seeking a full-time Customer Service Representative. The role involves managing customer inquiries, providing exceptional support, and ensuring customer satisfaction. Candidates should possess strong communication skills and are encouraged to apply even if they are freshers. Familiarity with AI-driven services is an advantage.

Qualifications

• Customer Service experience is preferred.
• Freshers are welcome to apply.
• Further education in related field is a bonus.

Responsibilities

• Manage customer inquiries and provide outstanding support.
• Ensure customer satisfaction and enhance overall experience.

Skills

Customer Service and Customer Support skills

Excellent communication and interpersonal skills

Problem-solving and conflict-resolution abilities

Ability to work efficiently in a fast-paced environment

Education

High school diploma or equivalent

Job description

Company Description

Khadoom is Qatar's first AI-powered personal assistant, designed to ease and simplify customers' lives. Operating across Qatar, Khadoom fulfills every task that customers need completed – from on-demand delivery, to pet services, to grocery & personal shopping and much more. By leveraging cutting-edge technology, Khadoom ensures that everyday tasks are handled efficiently, making life easier for customers.

Role Description

This is a full-time on-site role for a Customer Service Representative based in Doha, Qatar. The Customer Service Representative will be responsible for managing customer inquiries, providing outstanding customer support, ensuring customer satisfaction, and enhancing the overall customer experience.

Location: Qatar (Only candidates currently in Qatar are eligible)

Join Date: Immediate

Experience: Freshers Welcome

Salary: QAR 3,000

Languages: English (must) & Arabic (Preferable)

Qualifications

• Customer Service and Customer Support skills
• Experience in Customer Satisfaction and Customer Experience enhancement
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict-resolution abilities
• Ability to work efficiently in a fast-paced environment
• Familiarity with AI-driven services is a plus
• High school diploma or equivalent; further education in related field is a bonus