Customer Experience Manager (Store Based) - Primark - Villaggio Mall

Alshaya Group; Qatar; On-site; QAR 180,000 - 320,000; Full time

Job summary

Alshaya Group in Qatar is seeking a Customer Experience Lead to elevate in-store and online service across our cosmetics brands. You will shape strategies, coach frontline teams, and ensure brand standards reflect luxury and guest care.

You will work with store leadership and marketing to synchronize promotions, loyalty programs, and events, while analyzing feedback to continuously enhance the shopping journey.

Qualifications

• 3-5 years experience in customer experience, retail operations, or store management, preferably in beauty/luxury retail.

Responsibilities

• Develop and implement customer experience strategies across retail stores.
• Collaborate with General Manager and beauty advisors to ensure a high-quality experience.
• Monitor and respond to feedback from in-store surveys, online reviews, and social media.
• Lead training sessions and coaching for frontline staff on service excellence.
• Coordinate with marketing to align promotions, loyalty programs, and events.
• Analyze behavior and feedback data to identify opportunities to improve shopping.
• Ensure visual merchandising and store ambiance convey luxury and welcome.
• Resolve high-level complaints with professionalism and empathy.

Skills

Retail customer experience

Team Leader

Planning & organizing

Job description

Role Profile:

To deliver exceptional in-store and online customer experiences that reflect the brand’s values, drive loyalty, and increase customer satisfaction across all touchpoints within the retail cosmetics environment.

The below Key Performance Areas include but are not limited to:

• Develop and implement customer experience strategies across retail stores
• Collaborate with General Manager and beauty advisors to ensure a consistent, high-quality customer experience.
• Monitor and respond to customer feedback from in-store surveys, online reviews, and social media.
• Lead training sessions , coaching for frontline staff on customer service excellence and brand representation.
• Coordinate with marketing to align promotions , loyalty programs and in-store events with customer expectations
• Analyze customer behaviour and feedback data to identify opportunities and improve shopping experience
• Ensure visual merchandising and store ambiance support a luxurious and welcoming experience.
• Resolve high-level customer complaints with professionalism and empathy.

Knowledge:

• Retail customer experience
• Team Leader
• Planning & organizing

Experience:

• 3-5 Experience in customer experience, retail operations, or store management—preferably in the beauty or luxury retail sector.

Skills:

• Strong leadership and interpersonal skills; ability to influence and inspire frontline teams.
• Deep understanding of cosmetic retail trends and customer expectations.
• Proficiency in in CRM and customer feedback tools.
• Passion for beauty, skincare, and customer service.

Advertised:

21 Sep 2026 Arab Standard Time