CRM Executive

Arabnews; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

An organization is seeking a CRM Executive in Doha to implement and manage CRM initiatives aimed at enhancing customer engagement and loyalty. The ideal candidate should be fluent in Arabic and possess strong experience in CRM management with excellent communication and analytical skills. Responsibilities include analyzing customer feedback, developing communication strategies, and collaborating with teams to improve customer relationships.

Qualifications

• Proven experience in CRM management and customer communication.
• Strong analytical skills to interpret customer data and feedback.
• Ability to work collaboratively with cross-functional teams.

Responsibilities

• Implement CRM and CSI initiatives to drive customer engagement and loyalty.
• Analyze customer data and feedback to identify areas for improvement.
• Develop targeted communication strategies to enhance customer relationships.

Skills

Fluent in Arabic

Analytical skills

Communication skills

Interpersonal skills

Tools

CRM tools and systems

Job description

Job Summary:
The CRM Executive is responsible for implementing company-wide CRM and CSI initiatives to enhance customer value and commitment through effective analysis and targeted communication.

Job Responsibility:
- Implement CRM and CSI initiatives to drive customer engagement and loyalty.
- Analyze customer data and feedback to identify areas for improvement.
- Develop targeted communication strategies to enhance customer relationships.
- Collaborate with cross-functional teams to ensure alignment on CRM initiatives.
- Monitor and evaluate the effectiveness of CRM programs and recommend improvements.

Candidate Requirements:
- Fluent in Arabic language for effective communication with Arabic-speaking customers.
- Proven experience in CRM management and customer communication.
- Strong analytical skills to interpret customer data and feedback.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Knowledge of CRM tools and systems is a plus.