Concierge Agent

InterContinental Hotels Group; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

Join the world's most international luxury hotel brand as a Concierge Agent in Doha. In this role, you will provide exceptional service, handling guest requests and ensuring seamless experiences. Ideal candidates have a background in luxury hospitality and strong interpersonal skills. Embrace the opportunity to contribute to memorable guest experiences in a vibrant environment.

Benefits

Competitive salary and benefits package

Qualifications

• Experience in a luxury hotel/resort is preferred.
• Strong command of English; additional languages are a plus.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle daily operations at the concierge desk.
• Provide personalized recommendations to guests.
• Resolve guest complaints promptly.

Skills

Interpersonal skills

Organizational skills

Multitasking

Local knowledge

Language proficiency

Tools

Opera PMS

Job description

As the world's largest family of luxury hotels, we take pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international expertise and local insights, our passion for luxury travel spans cultures and customs. We aim to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels offers a distinctive style and ambience, embracing every opportunity to provide our guests with personal and enriching experiences.

If you wish to embrace a broader world of experiences and opportunities, we welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha, major government and corporate offices, the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings that redefine luxury.

Your Day-to-Day

As a Concierge Agent, you will play a vital role in providing personalized and exceptional service to our guests. Your responsibilities include, but are not limited to:

1. Handling daily operations at the concierge desk, including guest requests, luggage assistance, transportation, and tour bookings.
2. Providing personalized assistance and recommendations regarding local attractions, restaurants, and activities.
3. Ensuring all guest inquiries and requests are addressed promptly and professionally, exceeding expectations.
4. Training, coaching, and mentoring concierge team members to deliver exceptional service with a positive attitude.
5. Coordinating with other hotel departments such as front desk, housekeeping, and valet to ensure seamless guest experiences.
6. Handling guest complaints or concerns effectively, resolving issues promptly and satisfactorily.
7. Maintaining up-to-date knowledge of local events, attractions, and transportation options to assist guests effectively.

What We Need From You

Ideally, you will have some or all of the following skills and experience:

• Experience in a luxury hotel and/or resort environment.
• Knowledge of Opera PMS is an advantage.
• Local knowledge and experience are advantageous.
• Strong interpersonal skills and excellent command of written and spoken English.
• Additional languages are a plus.
• Strong organizational skills.
• Ability to work in a fast-paced environment.
• Capacity to multitask effectively.

What We Offer

We offer a competitive salary and benefits package as recognition for your hard work.

Join us and become part of the global IHG family. Like all families, our team members share key characteristics: teamwork, trust, support, integrity, and appreciation for diverse perspectives. We value your attention to detail and your commitment to continuous improvement. Visit www.careers.ihg.com to learn more about us.

Show us how your passion and personality make you the perfect fit to deliver memorable experiences to our guests.