Concierge Agent

InterContinental Hotels Group; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading global hotel brand seeks a Concierge Agent in Doha to deliver personalized services to guests. Responsibilities include managing the concierge desk operations, resolving guest inquiries, and providing local recommendations. Ideal candidates should have experience in luxury hotels and excellent English communication skills. Join us for a competitive salary and benefits in a vibrant hotel environment.

Benefits

Competitive salary

Employee benefits

Qualifications

• Experience in a luxury hotel and/or resort.
• Strong command of written and spoken English.
• Additional language is a plus.

Responsibilities

• Handle daily operations of the concierge desk.
• Provide personalized assistance and recommendations.
• Train and mentor concierge team members.

Skills

Interpersonal skills

Organizational skills

Multitasking

Tools

Opera PMS

Job description

Hotel: Doha Beach & Spa (DOHHA), Street 900, Bldg. No. 25, Zone 61, Al Dafna, West Bay, PO Box 6822, Doha, State of Qatar

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

As a Concierge Agent, you will play an essential role in ensuring that we personalised and exceptional service to all our guests. Your responsibilities will include but not limited to:

• Handling the day-to-day operations of the concierge desk, including handling guest requests, luggage assistance, transportation arrangements, and tour bookings
• Providing personalized assistance and recommendations to guests regarding local attractions, restaurants, and activities
• Ensuring that all guest inquiries and requests are handled promptly and professionally, exceeding guest expectation
• Training, coaching, and mentoring concierge team members to deliver exceptional service and maintain a positive attitude
• Coordinating with other hotel departments, such as front desk, housekeeping, and valet, etc. to ensure seamless guest experiences
• Handling guest complaints or concerns effectively, resolving issues in a timely and satisfactory manner
• Maintaining an up-to-date knowledge of local events, attractions, and transportation options to assist guests effectively

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Similar experience in a luxury hotel and/or resort
• Knowledge in Opera PMS is an advantage
• Local knowledge and experience are an advantage
• Strong interpersonal skills and excellent command of written and spoken English
• Additional language is an added advantage
• Strong organizational skills
• Ability to work in a fast-paced environment
• Ability to multitask

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.