Computer Service Technician

Employment; Doha; On-site; QAR 72,000 - 120,000; Full time

Job summary

The Computer Service Technician at V2X applies understanding of information systems hardware and software to resolve first-level problems in a service center setting. You will diagnose, communicate solutions clearly, perform inspections, and assist with inventories and follow-up support.

Responsibilities include maintaining ADPE equipment, evaluating malfunctions, conducting baseline procedures, and collaborating with the Systems Support Specialist to confirm serviceability of workstations,

Qualifications

• Three years related experience may be substituted for one year of education.
• College degree or equivalent experience.
• Comp TIA A+ or equivalent Certification is a plus.
• Experience: 3+ years of related experience.
• Capable of effectively communicating technical information in English, both written and verbal.

Responsibilities

• Provide technical maintenance and service for all ADPE equipment.
• Evaluate equipment for malfunctions and deficiencies.
• Performs baseline procedures, and hardware replacement.
• Work closely with the Systems Support Specialist to determine serviceability of workstations, monitors, printers, servers, and other computer peripherals.
• Is responsible for all final technical inspections and ensures the appropriate status entry is made in the work order tracking system.
• Perform monthly UBL inventories and assist with cyclical property inventories.
• Performs other duties and assignments as required.

Skills

English communication

Time management

Organizational skills

PC hardware troubleshooting

Microsoft Office

Education

College degree or equivalent experience

CompTIA A+ or equivalent certification

Tools

Maximo work order system

Microsoft Office

Job description

Overview

The Computer Service Technician applies understanding, knowledge, and guidance of information systems hardware and software to provide problem resolution, problem diagnosis and solutions in a service center environment; clearly communicate technical solutions in a user-friendly professional manner. They are responsible for recognizing, researching, isolating and resolving first level information systems problems for appropriate service, repairs, training and follow-up. Also performs technical inspections for all work processed in the Automated Data Processing Equipment (ADPE) Bench. Perform other duties as assigned.

Responsibilities

• Provide technical maintenance and service for all ADPE equipment. (20%)


• Evaluate equipment for malfunctions and deficiencies. (20%)


• Performs baseline procedures, and hardware replacement. (20%)


• Work closely with the Systems Support Specialist, Lead (SSSL) to determine serviceability of workstations, monitors, printers, servers, and other computer peripherals. (15%)


• Is responsible for all final technical inspections and ensures the appropriate status entry is made in the work order tracking system. (15%)


• Perform monthly UBL inventories and assist with cyclical property inventories. (5%)


• Performs other duties and assignments as required. (5%)

Qualifications

• Minimum Qualifications Education/Certifications: Three years related experience may be substituted for one year of education, if degree is required.


• College degree or equivalent experience.


• Comp TIA A+ or equivalent Certification is a plus.


• Experience: 3+ years of related experience.


• Skills: Capable of effectively communicating technical information in English, both written and verbal.


• Possess Advanced PC technical support skills Time management and organizational skills Must be proficient using the latest version of Microsoft Office Experience using Maximo work order system or similar system Pursuant to KRH subcontract English competency levels: Reading ability – level 3 Speaking ability – level 3 Writing ability – level 3


• Working Environment: Work is generally conducted in a work center administrative environment. However, duties may occasionally involve working outside with a potential exposure to extreme temperatures. Employee use of personal protective equipment (PPE) in certain areas is required. Such PPE includes but is not limited to head, foot, hand, torso, respiratory, vision and hearing protective devices.


• Normal work week is 48 hours but may be required to work overtime.

At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.