Community Specialist Social Media

University of Doha for Science and Technology; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

Join a forward-thinking institution as a Clienteling Manager, where your expertise in luxury retail will shine. In this dynamic role, you will lead initiatives to enhance client relationships, ensuring a client-centric culture thrives among the team. With a focus on coaching and developing client advisors, you will inspire them to create personalized experiences that resonate with customers. Your deep understanding of the luxury market and strong problem-solving skills will be essential in driving client retention and satisfaction. If you are passionate about delivering exceptional service and building lasting relationships, this opportunity is perfect for you.

Qualifications

• 5+ years of retail experience in luxury business.
• Strong customer focus and ability to motivate others.

Responsibilities

• Lead the execution of clienteling initiatives in-store.
• Coach and train client advisors to enhance client service standards.

Skills

Customer Focus

Problem Solving

Proactivity

Empathy

Relationship Building

Coaching

Job description

Launch and lead the execution of Clienteling initiative in store

• Support the Store management in strengthening a client-centric culture among the team & ensure the full implementation of the Gucci Clienteling program and initiatives
• Ensure the comprehension of the clienteling KPIs, monitor the performances and implement action plans to improve them, focusing especially on the data collection, data quality and client retention
• Coach, train & support each client advisor on the selling floor and through one-to-one sessions : implement & follow a coaching calendar

Retain and develop the existing clients

• Proactively support the Client Advisors in building relationships and gaining customer understanding to promote future visits
• Inspire CAs to implement initiatives personalized on client interests and profile
• Manage and develop VIG clients through personalized development plans

Recruit new clients within and outside of the store

• Monitor and coach Client Advisors on information collection and enrichment : tools usage and related ceremony
• Provide training, motivation and coaching to sales staffs to enhance their clienteling skills, calling techniques, and client service standards
• Develop multi-sourced new client development initiatives / activities to ensure on-going clienteling activity development in collaboration with local corporate team

Manage One To One appointment (OTO) planning and VIP room (where available)

• Stimulate and assists Client Advisors in preparing, executing and following-up OTO initiatives, coordinates the OTO calendar and monitors results
• Assist Client Advisors when in the preparation of OTO appointments, leveraging on VIP room, visual merchandising, product and hospitality guidelines

Requirements

• 5+ years of Retail experience
• Deep knowledge and understanding of Luxury Business, customers, competitors and products
• Strong customer focus in line with Gucci hospitality culture
• Problem Solving, Proactivity and Empathy
• Passion for the brand, history and creative culture
• Detail oriented, organized and professional
• Ability to build relationships and encourage colleagues to generate innovative ideas to drive success. Able to motivate, coach and drive others