Client Services Coordinator-

Abroad Work; Qatar; On-site; QAR 200,000 - 400,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Client Services Coordinator to enhance guest experiences through effective hotel reservation management. In this pivotal role, you will assist clients in navigating various hotel packages and ensure compliance with industry standards. Your expertise in customer service and previous experience in hotel administration will be key to delivering exceptional support. Join a dynamic team where your contributions will directly impact guest satisfaction and operational efficiency. If you are passionate about hospitality and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Previous experience in call center, front desk, or hotel sales preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Assist clients with hotel reservations and provide exceptional customer service.
• Manage room block requests and help guests select suitable hotel options.

Skills

Customer Service

Communication Skills

Sales Experience

Administrative Skills

Tools

Passkey Software

Job description

Client Services Coordinator - Vacancy in Ar-Ruwais, Qatar

The Client Service Coordinator will play a key role in helping clients book and manage hotel reservations while delivering exceptional customer service. Candidates with previous call center, front desk, sales, group housing, and/or administrative experience for hotels are preferred.

Responsibilities include:

• Being well-versed in all hotel packages for various events and cities including understanding the nuances of each hotel and event.
• Maintaining PCI-compliance at all times including completing a background check prior to start date.
• Provide excellent guest experience while assisting guests with individual reservations via phone.
• Manage room block requests, including discussing and helping guests select the best hotel option for their needs via phone and email.
• Using Passkey software to build room blocks and deadlines.
• Drafting and sending email templates for room blocks.