Chief Concierge

InterContinental Hotels Group; Doha; On-site; QAR 109,000 - 164,000; Full time

Job summary

An international hotel group is seeking a Chief Concierge in Doha to deliver exceptional service and create memorable experiences for guests. This role involves supervising the Concierge Team, maintaining effective communication with departments, and ensuring all guest needs are met promptly. Ideal candidates have a strong background in hospitality, excellent customer service skills, and the ability to lead a team effectively.

Qualifications

• Experience in hospitality or customer service roles.
• Strong organizational skills and attention to detail.
• Ability to confidently communicate with guests and staff.

Responsibilities

• Provide professional and customer-focused service to guests.
• Supervise the Concierge Team and ensure smooth service delivery.
• Maintain communication with all departments to satisfy guest expectations.

Skills

Customer service

Effective communication

Supervisory skills

Job description

As a Chief Concierge, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay will become a memorable experience.

Promote the desired work culture by living the 5 winning ways value – Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together.

• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival and offered assistance at all times.
• Maintain an up-to-date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries.
• Supervise the activities of the Concierge Team, ensuring that guest luggage is carried from arrival point to room and from room to departure point upon checkout.
• Handle all messages, mail, and packages for guests, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way.
• Establish and control the duty roster in accordance with business needs and ensure the department is manned at all times.

How do I deliver this?

We genuinely care about people and demonstrate this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.

True Responsiveness: providing guests with what they need, in a timely and caring manner.