Cards and Payments specialist

confidential; Qatar; On-site; QAR 200,000 - 400,000; Full time

Job summary

Join a forward-thinking technology consulting firm as a Specialist in Enterprise Cards and Payments. In this dynamic role, you will leverage your expertise in payment systems to provide critical support and incident management for SWIFT and RTGS platforms. Your analytical and problem-solving skills will be essential in diagnosing issues and implementing preventive measures to minimize downtime. Collaborate with diverse teams to enhance system functionality while ensuring compliance with global standards. If you're passionate about digital banking and eager to drive continuous improvement in payment solutions, this opportunity is perfect for you.

Qualifications

• 3-5 years of experience in application support in banking/financial services.
• Hands-on experience with SWIFT, RTGS, and payment gateways.

Responsibilities

• Provide Level 2/3 technical support for payment systems.
• Monitor SWIFT and RTGS systems to ensure optimal performance.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Attention to Detail

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Tools

SWIFT Alliance

RTGS platforms

ServiceNow

Jira

Splunk

Nagios

AWS

Azure

Job description

Nair Systems, is a QFC based, boutique leading edge technology consulting and professional services firm focusing on Digital Banking, Artificial Intelligence, Big Data & Data Analytics, Cyber Security, Blockchain and Cryptocurrency and Robotic Process Automation. Specialist - Enterprise Cards and Payments Specialist - Enterprise Cards and Payments for our Qatar operations with the following terms & conditions.

Qualifications

Education:

·Bachelor’s degree in computer science, Information Technology, or a related field.

Experience:

• 3-5 years of experience in application support, preferably in SWIFT, RTGS, or high-value payment systems within banking/financial services.
• Hands-on experience with SWIFT Alliance (FIN, InterAct, FileAct), RTGS platforms, or payment gateways.
• Familiarity with payment message formats (e.g., MT/MX messages, ISO 20022 XML) and settlement workflows.
• Proficiency in SQL for database querying and scripting (e.g., Python, Shell) for automation tasks.

Technical Skills:

• Proficiency in ITSM tools (e.g., ServiceNow, Jira) and monitoring tools (e.g., Splunk, Nagios).
• Knowledge of SWIFT interfaces (Alliance Access/WebPlatform), HSM (Hardware Security Module), and network protocols (e.g., MQ, SFTP).
• Understanding of cloud-based payment solutions (AWS, Azure) is a plus.

Soft Skills:

• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills to interact with technical teams, auditors, and business stakeholders.
• Ability to work under pressure in a fast-paced, time-sensitive environment.

Key Competencies

• Expertise in SWIFT & RTGS Systems
• Incident Management & Technical Troubleshooting
• Regulatory Compliance (SWIFT CSP, PCI-DSS)
• Collaboration & Documentation
• Process Automation & Risk Mitigation

Responsibilities

Payment Systems Support & Incident Management:

• Provide Level 2/3 technical support for SWIFT Alliance, RTGS platforms, and related payment systems (e.g., SEPA, Fedwire, CHAPS).
• Diagnose and resolve issues related to payment message processing, connectivity, file transfers, and settlement failures to minimize downtime and financial risks.
• Conduct root cause analysis (RCA) for recurring incidents and implement preventive measures.

System Monitoring & Maintenance:

• Monitor SWIFT and RTGS systems using tools like Splunk, IBM QRadar, or proprietary monitoring solutions to ensure optimal performance and transaction integrity.
• Perform scheduled maintenance, patches, and upgrades in coordination with infrastructure and vendor teams.
• Validate system stability post-changes and adhere to ITIL-based change management processes.

Compliance & Security:

• Ensure SWIFT and RTGS systems comply with global standards (e.g., SWIFT CSP, PCI-DSS) and regulatory requirements (e.g., PSD2, AML/CFT).
• Support audits, vulnerability assessments, and remediation activities for payment systems.
• Implement security controls, encryption protocols, and access management for SWIFT interfaces.

Stakeholder Collaboration:

• Work closely with payment operations, treasury, compliance, and third-party vendors to resolve issues and enhance system functionality.
• Document technical workflows, troubleshooting guides, and knowledge base articles for internal teams.
• Train business users on SWIFT/RTGS functionalities and best practices.

Continuous Improvement:

• Identify automation opportunities for payment reconciliation, reporting, and alerting processes.
• Stay updated on evolving payment standards (e.g., ISO 20022 migration) and emerging technologies (e.g., API-driven payments).

Skills

• Proficiency in ITSM tools (e.g., ServiceNow, Jira) and monitoring tools (e.g., Splunk, Nagios).
• Knowledge of SWIFT interfaces (Alliance Access/WebPlatform), HSM (Hardware Security Module), and network protocols (e.g., MQ, SFTP).
• Understanding of cloud-based payment solutions (AWS, Azure) is a plus.