Business Application Manager - Autoline (Keyloop)

Saleh Al Hamad Al Mana Co.; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

A leading company in Doha seeks a skilled software administrator to manage and support their Dealer Management System (DMS) operations. The role involves troubleshooting, user training, and assisting in process improvements. Candidates should have expertise in Autoline systems, CRM, and experience in providing operational support.

Responsibilities

• Provide admin level support for ERP/DMS/CRM systems.
• Streamline operational processes in Dealer Management System.
• Create user manuals for DRIVE system operations.

Skills

Software troubleshooting

User training and support

Process improvement

Job description

Experience in Autoline Dealer management system.

Experience in ERP/DMS/CRM/Reports all module system Admin level administration and user level support.

Implement best practices in Autoline system by encoding minor system changes. Providing senior & user level training and consultation.

Experience in CRM, Finance, Vehicle sales & aftersales department.

Streamline & implement user & customer friendly, yet effective operational processes in DMS.

Create user manuals of DRIVE system operations for new & existing users.

On demand report creation & customization for dealer management & dealer principals (FMC & FCA).

Assist Marketing team to reach targeted customer volume using Campaign Manager Experience in developing MIS reports as per the management requirement.

Skills

Handle software-related requests for assistance with problems.

Troubleshoot software and identify root causes of software problems.

Analyze software related issues and propose solutions.

Fix software problems and test solutions prior to implementing them.

Obtain and log customer feedback for the purpose of process improvement.

Document software support activities thoroughly, accurately, and in a timely manner.

Make decisions quickly, sometimes with limited information.

Review work log, customer feedback periodically with supervisor and other analysts and technicians, to identify and act on opportunities for improvement.