Bell Captain

InterContinental Hotels Group; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

An esteemed hotel group is seeking a dedicated Bell Captain to enhance guest experiences through exemplary service at their Doha location. This role involves supervising Bellboys, ensuring efficient luggage handling, and maintaining professional guest communication. Ideal candidates will display strong interpersonal skills and a commitment to hospitality standards, promoting the hotel's positive work culture.

Qualifications

• Professional and customer-focused service.
• Ability to maintain relationships with guests and team members.
• Knowledge of hotel services and guest profiles.

Responsibilities

• Supervise Bellboys to ensure proper luggage handling.
• Maintain warm greetings and assist guests at all times.
• Handle messages, mails, and packages efficiently.

Skills

Customer service

Supervision

Communication

Job description

As a Bell Captain, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable.

Promote the desired work culture by embodying the 5 winning ways: Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together.

• Maintain good relationships with all Front Office employees and ensure guests are greeted professionally and warmly, with assistance offered at all times.
• Maintain good relationships with all Bellboys.
• Be aware of guest profiles through the Opera guest profile system.
• Supervise Bellboys to ensure luggage is carried from arrival to room and from room to departure on checkout.
• Handle messages, mails, and packages efficiently, ensuring timely delivery and proper storage if necessary.
• Establish and manage the duty roster according to business needs.
• Keep up-to-date with hotel services and communicate this information to subordinates to enable them to respond to guest queries.

How do I deliver this?

We genuinely care about people and demonstrate this through our commitment to True Hospitality every day. This is what unites every colleague across all IHG hotels.

True Attitude: Be caring, desire to make a positive difference, and build genuine connections with guests.

True Confidence: Possess the knowledge and skills to perform your role, instilling trust in guests to support them during their stay.

True Listening: Focus on what guests are saying, observe body language, and understand their needs.

True Responsiveness: Provide guests with what they need promptly and with care.