Beauty Therapist and Reception (Barbershop)

Rosewood Hotels and Resorts; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

Join a prestigious hotel as a Beauty Therapist and Receptionist, where you'll be the first point of contact for guests. This role combines front-desk duties with providing professional beauty treatments, ensuring a seamless customer experience. Your passion for the beauty industry and exceptional service will contribute to our welcoming environment at Rosewood Hotels.

Qualifications

• Ability to handle guest/customer complaints and ensure necessary follow-up.
• Demonstrate a high level of product knowledge and job skills.
• Maintain personal grooming and appearance according to the standards.

Responsibilities

• Perform beauty treatments such as facials, waxing, and manicures.
• Manage bookings and provide reception services.
• Ensure cleanliness and hygiene of treatment areas and equipment.

Skills

Customer Service

Product Knowledge

Communication

Beauty Skills

Job description

To act as the first point of contact for clients while also providing professional beauty treatments such as facials, waxing, manicures/pedicures, and other services supporting the barbershops operations. This hybrid role combines front-desk responsibilities with hands-on beauty services.

Essential Duties and Responsibilities

General Duties

• Maintain complete knowledge of and comply with all Spa and the Hotel departmental policies, service procedures and standards.
• Consistently contribute to a positive work environment.
• Be aware of all products/services that are offered at Asaya
• Demonstrate a high level of product knowledge and job skills, showing enthusiasm to always increase this knowledge and that of your associates.
• Ability to handle any guest/customer complaints and ensure necessary follow-up. Exercise discretion and judgment to resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, being intuitive , and respond promptly to their needs and acknowledge all guests, however busy and whatever time of day.
• Maintain company confidentiality, ensuring that business dealings within the organization are not discussed with outside parties.

Operational Responsibilities

• Be articulate in all operational programs and job skills, showing enthusiasm to always increase this knowledge and that of your associates, acting as a role model to others.
• Greet and consult with clients to understand their preferences and needs.
• Provide personalized beauty advice and styling suggestions.
• Ensure a high level of client satisfaction and build repeat clientele.
• Reception Services:
• Greet clients in a warm, friendly, and professional manner
• Schedule appointments and manage the booking system
• Answer phone calls, emails, and respond to inquiries
• Manage payments and issue invoices or receipts
• Maintain a tidy and welcoming reception area
• Promote services, offers, and products to clients
• Beauty Services:
• Perform a range of beauty treatments such as:
• Facials
• Waxing/threading
• Manicures and pedicures
• Basic massage (optional)
• Eyebrow shaping and tinting
• Recommend skincare products and routines
• Ensure cleanliness and hygiene of treatment areas and equipment
• Follow health and safety regulations
• Keep client records and treatment notes up to date
• Engage in customer consultations and provide necessary nail or hair care services

Standard Responsibilities

• Comply and adhere to the Rosewood company policies.
• Take on other tasks in addition of the ones stated, in a reasonable framework.
• Be a brand ambassador at all times and ensure brand integrity and clarity are always maintained.
• Maintain an understanding of the wellness industry and Asaya philosophy (emotional, physical, nutrition, skin health, community.)
• Understand that as a representative of Asaya they will maintain a healthy, fit appearance and a positive attitude.
• Model the Company s culture, vision, mission, and core values at all times.
• Be mindful of and active in a Spa & Wellness lifestyle, and strive to inspire wellness-focused change in others.
• Maintain personal grooming and appearance according to the standards.
• Maintain a positive attitude toward guests, co-workers, subordinates, and hotel management. Avoid engaging in gossip or any dialogue that may diminish the direction and goals of the hotel and the hotel group.

Confidentiality

Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated.

Health & Safety

• Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
• The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
• Report any defects in the building, plant or equipment according to hotel procedure.
• Ensure that any accidents to staff, guests or visitors are reported immediately in accordance with correct procedures.
• Attend Statutory Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.
• Be fully conversant with:
• Regulations

Other

• The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
• As the hotel s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Beauty Therapist And Reception (Barbershop)

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