Assistant Sales Manager (Leisure)

The Luxury Collection; Doha; Vor Ort; QAR 60.000 - 120.000; Vollzeit

Zusammenfassung

The Luxury Collection in Doha is seeking a Guest Services / Sales Support professional to handle guest calls, reservations, and requests, while promoting the brand and ensuring a premium guest experience.

The role emphasizes up-selling and maintaining Marriott’s luxury standards. A high school diploma and hospitality experience are preferred, with a professional appearance and strong communication skills expected for success.

Qualifikationen

• Hospitality or customer service experience preferred.
• Professional appearance and strong communication needed.
• Ability to upsell and promote brand initiatives.

Aufgaben

• Resolve guest calls, requests, or problems by coordinating with Sales, Data Administration, and Accounting as needed.
• Use sales techniques to maximize revenue and guest loyalty; up-sell where appropriate.
• Determine compliments for guests (points, tickets, certificates).
• Process reservation requests, changes, and cancellations received by phone, fax, or mail.
• Enter Marriott Rewards information into reservation systems.
• Answer, record, and process guest inquiries and concerns.
• Support Sales & Marketing with general office duties.
• Assist management in training and motivating staff; serve as a role model.

Kenntnisse

Customer service

Communication

Teamwork

Sales techniques

Ausbildung

High school diploma or GED

Jobbeschreibung

Additional Information

• Job Number 26142788
• Job Category Sales & Marketing
• Location Um Al Saneem Street, Zone 36, Street 827, Building 21, Doha, QatarVIEW ON MAP
• Schedule Full Time
• Located Remotely? N
• Position Type Non-Management

Position Summary

• Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
• Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
• Promote awareness of brand image internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Enter Marriott Rewards information into appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
• Assist management in training and motivating employees; serve as a role model.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.