Assistant Reservations Manager

BANYAN TREE; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A luxury hotel chain is seeking a detail-oriented Assistant Manager Reservation in Doha, Qatar. The candidate will manage the reservation department, ensure exceptional guest experiences, and develop strategies to maximize revenue. Ideal applicants will have leadership experience in hospitality, proficiency in reservation software, and excellent communication skills. This position may require flexible hours and comes with opportunities for career growth.

Qualifications

• Previous leadership experience in a similar role within the hospitality industry.
• Excellent verbal and written communication skills, focusing on customer service.
• Fluency in English; knowledge of additional languages is a plus.

Responsibilities

• Lead all aspects of the reservation department, ensuring adherence to service standards.
• Manage and coordinate individual and group reservations.
• Train, mentor, and supervise reservation team members.

Skills

Leadership

Customer service

Communication

Microsoft Office Suite

Problem-solving

Education

Bachelor's degree in Hospitality Management

Tools

Property Management Systems

Reservation software

Job description

Overview

We are seeking a detail-oriented and customer-focused Assistant Manager Reservation to join our team. In this role, you will play a crucial part in managing our reservation department, ensuring exceptional guest experiences, and driving business results through efficient operations.

Responsibilities

• Lead and oversee all aspects of the reservation department, ensuring adherence to service standards and company policies
• Manage and coordinate individual and group reservations, maximizing revenue opportunities
• Develop and implement strategies to improve reservation processes and guest satisfaction
• Train, mentor, and supervise reservation team members, fostering a collaborative and goal-oriented work environment
• Monitor and analyze reservation trends, occupancy rates, and revenue metrics to inform decision-making
• Collaborate with other departments to ensure seamless guest experiences from booking to check-out
• Handle complex reservation inquiries, special requests, and guest concerns professionally and efficiently
• Maintain accurate records of guest and employee requests, ensuring proper follow-up and resolution
• Conduct regular team meetings to share updates, address challenges, and recognize achievements
• Stay updated on industry trends, competitor offerings, and best practices in reservation management

Qualifications

• Previous leadership experience in a similar role within the hospitality industry
• Proven experience with Property Management Systems and reservation software
• Strong knowledge of reservation procedures and revenue management principles
• Excellent verbal and written communication skills, with a focus on customer service
• Demonstrated ability to guide, coach, and motivate team members
• Proficiency in Microsoft Office Suite and other relevant software applications
• Bachelor's degree in Hospitality Management or related field preferred
• Strong problem-solving and decision-making skills
• Ability to work flexible hours, including weekends and holidays, as required
• Detail-oriented with excellent organizational and multitasking abilities
• Adaptability to changing priorities and ability to work well under pressure
• Fluency in English; knowledge of additional languages is a plus