Assistant Marketing Manager

St. Regis Hotels & Resorts; Doha; On-site; QAR 40,000 - 70,000; Full time

Job summary

St. Regis Hotels & Resorts in Doha seeks a Sales & Marketing professional to promote brand image, maximize revenue, and maintain guest loyalty. You will communicate with potential owners by phone to arrange preview package sales and tours, verify eligibility, and explain tour requirements.

The role supports management in training, coaching, and maintaining professional standards while delivering exceptional guest service in a luxury, non-management capacity.

Qualifications

• Related Work Experience: At least 2 year's Luxury 5 Star Resort work experience
• At least 1 year in a supervisory role
• Previous Marriott experience preferred

Responsibilities

• Promote awareness of brand image internally and externally.
• Use sales techniques that maximize revenue while maintaining guest loyalty.
• Communicate with potential owners via telephone to set up preview package sales/tours.
• Encourage guests or callers to purchase or schedule preview package sales/tours.
• Explain details and requirements related to attending a sales presentation to potential owners.
• Verify eligibility for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property.
• Determine and give compliments to guests as gifts for patronage.
• Perform general office duties to support Sales & Marketing.
• Receive, record, and relay messages accurately and completely.
• Assist management in training, evaluating, counseling, and motivating employees.

Job description

Additional Information

Job Number 26097284

Job Category Sales & Marketing

Location West Bay, Doha, Qatar, Qatar, 14435VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Communicate with potential owners via telephone to set up preview package sales/tours. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Receive, record, and relay messages accurately, completely, and legibly. Assist management in training, evaluating, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Related Work Experience:

• At least 2 year's Luxury 5 Star Resort work experience
• At least 1 year in a supervisory role
• Previous Marriott experience preferred

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.