Application Support Engineer

commercial bank of qatar; Al Wakrah; On-site; QAR 60,000 - 80,000; Full time

Job summary

A leading bank in Qatar is looking for an Application Support Engineer to manage and support Wealth Management Systems. The role involves providing technical support, collaborating with various teams, and ensuring effective application performance. Ideal candidates will have a strong background in application management and problem-solving skills.

Qualifications

• Experience in application support for banking systems.
• Knowledge of wealth investment systems.

Responsibilities

• Provide 1st and 2nd line support for banking applications.
• Collaborate with teams to develop effective solutions.
• Document processes and monitor application performance.

Skills

Application Management

Technical Support

Collaboration

Problem Solving

Job description

Job Summary: Commercial Bank Innovation Services is seeking an Application Support Engineer for Wealth Management Systems. This role involves application management and providing L1 and L2 support for systems such as WMS (Wealth Management System) and PMS (Portfolio Management System). The candidate will collaborate with the L3 development team for upgrades, enhancements, and ongoing support.

Key Accountabilities:

1. Provide 1st and 2nd line support for banking applications including Brokerage systems, WMS, PMS, and AMS, focusing on upgrades, projects, and BAU activities.
2. Work with the Run the Bank team to maintain the technical aspects of investment applications, including analysis, design, and estimation of business requirements.
3. Develop in-depth knowledge of wealth investment systems through research and testing to serve as a Subject Matter Expert.
4. Conduct initial design reviews, recommend improvements, and suggest continuous enhancements.
5. Collaborate with data scientists, business users, project managers, and engineers to develop effective solutions.
6. Manage code migration across environments to ensure synchronized functionality.
7. Participate in knowledge transfer programs and continuously develop technical expertise.
8. Assist end users and the business in reporting to regulators by providing necessary reports.
9. Document processes and monitor application performance metrics.
10. Support new implementations and projects, including project management from an application support perspective.

Position: Application Engineer

Location: Al Wakrah, Qatar