24/7 IT Support Engineer — User‑Focused Troubleshooter

Employment; Doha; On-site; QAR 60,000 - 120,000; Full time

Job summary

Employment is seeking a customer-focused Technical Support Engineer for its IT Service Centre. The role provides first and second level IT support to internal users and external partners, ensuring timely resolution and an exceptional customer experience.

It operates in a 24/7 shift environment and requires strong troubleshooting and service management skills. The successful candidate will diagnose and resolve hardware, software, network, and access issues, escalate complex incidents, and

Qualifications

• Bachelor's/Diploma in IT/CS/CE or related field.
• 2-5 years in IT Service Desk, Helpdesk, Desktop Support, or Technical Support roles.
• Experience with Windows OS, Microsoft 365, end-user computing environments.

Responsibilities

• Serve as first point of contact for IT incidents via phone, email, and ticketing systems.
• Diagnose, troubleshoot, and resolve hardware, software, network, and access issues.

Skills

IT support

Windows support

Microsoft 365

End-user computing

Troubleshooting

Communication skills

24/7 support environment

Education

Bachelor's/Diploma in IT/CS/CE

Tools

ServiceNow

Jira Service Management

Job description

Employment is seeking a customer-focused Technical Support Engineer for its IT Service Centre. The role provides first and second level IT support to internal users and external partners, ensuring timely resolution and an exceptional customer experience.

It operates in a 24/7 shift environment and requires strong troubleshooting and service management skills. The successful candidate will diagnose and resolve hardware, software, network, and access issues, escalate complex incidents, and