VIP Support Resource Agent

Growe; Warszawa; On-site; PLN 40,000 - 60,000; Full time

Job summary

A leading iGaming company in Poland seeks a Customer Support Specialist to provide VIP support across multiple regions. Candidates should have over 6 months of experience in customer support, preferably in iGaming, and demonstrate upper-intermediate English proficiency. The role involves handling routine tasks, maintaining high-quality communication, and working in rotating shifts. Benefits include medical insurance, paid sick leaves, and personal development opportunities.

Benefits

Medical insurance

Benefit Cafeteria

Paid vacation

Annual salary review

Quarter bonuses

Individual training budget

Corporate events

Free lunches

Qualifications

• 6+ months of Customer Support experience, preferably within the iGaming industry.
• Experience with ticketing systems is a plus.
• Ability to efficiently handle routine tasks.

Responsibilities

• Handle multiple GEOs, ensuring smooth VIP service across regions.
• Provide VIP support through live chat, email, and phone.
• Work in a rotating shift schedule.

Skills

Customer Support experience

Proficiency in English (Upper Intermediate)

Knowledge of Portuguese or Hindi

Adaptability

Problem-solving skills

Tools

Intercom

Zendesk

Freshdesk

Job description

About Growe

Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands‑on expertise, we help businesses navigate the fast‑evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Our expertise spans across key areas:

• Business and brand strategy development
• Market research
• Marketing solutions
• IT customization
• Organizational structuring
• Talent management

We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long‑term global expansion. At Growe, there are no limits to our ambitions! We boldly break stereotypes and strive for unparalleled achievements in an ever‑changing industry.

Are you ready to grow with us?

Growe welcomes those who are excited to:

• Handle multiple GEOs, ensuring smooth and consistent VIP service across all assigned regions.
• Provide VIP support through live chat, email, and phone, maintaining high quality and fast response times.
• Work in a rotating shift schedule, covering both day (13:00–22:00) and night (00:00–09:00) shifts.
• Support the company's multi‑brand structure, switching between brands when needed to maintain workflow stability.
• Assist internal teams during high‑load to balance queues, manage urgent cases, and maintain SLAs.
• Deliver accurate, client‑focused communication while maintaining a professional VIP experience across all channels.

We need your professional experience:

• 6+ months of Customer Support experience, preferably within the iGaming industry;
• Experience with ticketing systems (Intercom, Zendesk, Freshdesk, etc.) is a plus;
• English level — Upper Intermediate (spoken and written);
• Ability to efficiently handle routine tasks and meet deadlines;
• Knowledge of Portuguese or Hindi will be considered a strong advantage.

We appreciate if you have those personal features:

• Think creatively and approach challenges with innovation;
• Show responsibility, empathy, and proactivity in problem‑solving;
• Stay flexible and adapt to a fast‑paced, multicultural environment.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

What we offer:

• Medical insurance and financial aid;
• Benefit Cafeteria (compensation for the gym/stomatology/psychological service & etc.);
• 100% paid sick leaves;
• Paid vacation;Annual salary review (based on performance);
• Quarter bonuses according to the company's policy;
• Individual annual training budget which allows to visit paid conferences, training sessions, English lessons, workshops, etc.;
• Growe University (Leadership Programs, Knowledge sharing, Webinars, etc.);
• Personal development plan;
• Corporate events and team‑building activities;
• Growe Care (Well‑being Program);
• Free lunches at the office.