VIP Customer Support Representative

Growe Talents; Województwo mazowieckie; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading business advisory and services group in Poland is seeking a Customer Support Representative to respond to customer queries about account issues, payments, and gaming guidance. Ideal candidates should have at least 0.5 years of experience in customer support, especially in the iGaming sector, with good English communication skills. Competitive benefits include health coverage and performance-driven rewards, ensuring a professional and dynamic work environment.

Benefits

Health & Wellness Focus

Global Medical Coverage

Benefits Programs

Performance‑Driven Rewards

Dynamic Work Environment

Qualifications

• 0.5+ years of experience in customer support, preferably in iGaming.
• English proficiency at an Intermediate level or higher.
• Able to maintain customer confidentiality.

Responsibilities

• Respond to customer queries via live chat or email.
• Clarify questions related to betting odds and wins.
• Assist with deposits and withdrawals.

Skills

Customer service

Communication skills

Problem-solving skills

Job description

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands‑on expertise, Growe helps businesses navigate the fast‑evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

• Respond to customer queries via live chat or email regarding account issues, payments, games, bonuses, or platform navigation.
• Clarify questions related to betting odds, how bets are settled, and how winnings are calculated.
• Assist with issues related to deposits, withdrawals, and other payments.
• Ensure that customers comply with regulatory requirements, such as age verification, responsible gambling limits, and local gambling laws.
• Assist customers in setting limits for deposits, bets, or losses and provide resources for responsible gambling.

Experience you’ll need to bring:

• 0.5+ years of experience in customer support (preferably in iGaming and/or VIP customer support).
• English proficiency at an Intermediate level or higher.
• Proficient knowledge of customer service, and standard practices and procedures.
• Knowledge of sales principles and methods.
• Able to maintain customer confidentiality.

It's a perfect match if you have those personal features:

• Excellent verbal and written communication skills.
• Problem‑solving skills.

Our clients offer competitive benefits to support your professional and personal growth:

• Health & Wellness Focus
• Global Medical Coverage
• Benefits Programs (compensation for gym/stomatology/psychological service & etc.)
• Performance‑Driven Rewards
• Dynamic Work Environment