VIP Customer Support Representative

Growe; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading iGaming company in Warsaw is looking for a Customer Support Representative to assist customers with queries related to accounts, payments, and gaming. Ideal candidates will have over 0.5 years of experience in customer support, preferably in iGaming, and strong communication skills. The company values teamwork and adaptability in a dynamic environment.

Qualifications

• 0.5+ years of experience in customer support, preferably in iGaming.
• Intermediate level English proficiency.
• Proficient knowledge of customer service practices.

Responsibilities

• Respond to customer queries via live chat or email.
• Clarify questions related to betting odds and winnings.
• Assist with deposits and withdrawals.

Skills

Customer service

Communication skills

Problem-solving

Job description

We operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets. We focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth.

Growe welcomes those who are excited to:

Respond to customer queries via live chat, or email regarding account issues, payments, games, bonuses, or platform navigation;

Clarify questions related to betting odds, how bets are settled, and how winnings are calculated;

Assist with issues related to deposits, withdrawals, and other payments;

Ensure that customers comply with regulatory requirements, such as age verification, responsible gambling limits, and local gambling laws;

Assist customers in setting limits for deposits, bets, or losses and provide resources for responsible gambling.

We need your professional experience:

0.5+ years of experience in customer support (preferably in the field of iGaming and/or VIP customer support);

English proficiency at an Intermediate level or higher;

Proficient knowledge of customer service, and standard practices and procedures;

Knowledge of sales principles and methods;

Able to maintain customer confidentiality.

We appreciate if you have those personal features:

Excellent verbal and written communication skills;

Problem-solving skills.

We are seeking those who align with our core values:

GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

Let’s work together! Let’s work together!

Let’s work together! Let’s work together!