Turkish-Speaking Player Engagement Agent (Remote)

Keyword Studios; Remote; PLN 126,000 - 169,000; Full time

Job summary

A prominent gaming service provider is seeking a Player Engagement Agent in Katowice. You'll connect with players to resolve inquiries while providing feedback to developers. Ideal candidates excel in Turkish communication and have customer service experience. Enjoy a supportive work environment with remote options, competitive benefits, and opportunities for professional growth. Join us to enhance player experiences and create engaging gaming communities!

Benefits

Private medical care

Remote work equipment

Professional development opportunities

Employee assistance program

Multisport card

Qualifications

• Mastery in C1-C2 level Turkish proficiency, with English at B2 level or higher.
• Excellent communication skills for effective player support.
• Flexibility to adapt to various situations and player needs.
• Previous Customer Service experience is a plus.

Responsibilities

• Deliver excellent customer support to players.
• Investigate and resolve player inquiries through ticketing, email, or chat.
• Assist internal teams with project-related requests.
• Maintain accurate and detailed reports.

Skills

Excellent customer support

Analytical reporting

Effective communication

Basic troubleshooting

Education

C1-C2 level Turkish proficiency

B2 level English

Tools

Helpshift/Zendesk

MS Office or Google Suite

Job description

A prominent gaming service provider is seeking a Player Engagement Agent in Katowice. You'll connect with players to resolve inquiries while providing feedback to developers. Ideal candidates excel in Turkish communication and have customer service experience. Enjoy a supportive work environment with remote options, competitive benefits, and opportunities for professional growth. Join us to enhance player experiences and create engaging gaming communities!