Training Coordinator

NIIT Limited; Kraków; On-site; EUR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an On-Site Learning Coordinator to provide expert support in delivering learning activities. This role involves managing training logistics, ensuring service excellence, and collaborating with various teams to enhance learning outcomes. The ideal candidate will have extensive experience in corporate environments, proficiency in learning management systems, and strong communication skills. Join a dynamic team that values continuous improvement and contributes to impactful learning experiences.

Qualifications

• 5+ years' experience at a large corporate customer location.
• Experience with Workday Learning or similar LMS.
• Strong organizational and administration skills.

Responsibilities

• Ensure service excellence in all learning related activities.
• Manage post course activities and communication with stakeholders.
• Collect and calculate Learning KPI data.

Skills

Microsoft Office Suite

Workday Learning

Business Communication

Organizational Skills

Multitasking

Job description

About the company:

NIIT is a global leader in Training Outsourcing with over 2,500 employees in 30 countries and established over 40 years. NIIT ensures that clients can count on a tailored approach that focuses on solving business issues while creating pathways for continuous improvement and enabling them to compete more powerfully than ever before.

NIIT’s solutions span the entire learning outsourcing industry including learning operations, consulting services, eLearning, and immersive/digital content development, learning technologies, LMS administration, and training delivery.

Link for our LinkedIn page: https://www.linkedin.com/company/niit-limited/

Job Title

On-Site Learning Co-Ordinator

Role Description

The On-site Learning Coordinator provides expert level support to our customer and works closely alongside NIIT colleagues in ensuring the smooth delivery of all learning related activities and deliveries. The On-Site Learning Coordinator directly reports to the NIIT Program Director.

The On-Site Learning Co-Ordinator primary responsibilities:

• Ensure service excellence in regards to all learning related activities.

• Drive and support GBS functional training for new hires and any functional training.

• Drive end to end support on learning programmes and functional induction.

• Deal with day-to-day issues, and matters arising on-site, find solutions or escalate as appropriate.

• Manage all post course activities.

• Pro-actively educate and guide service requestors, managers and functional capability leads on processes and systems.

• Work with the on-site team to ensure no customer issues.

• Present audit on employee learning topic and provide records/ documentation as requested.

• Learning KPI data collection and calculations.

• Arrange trainer inductions and any HS&E requirements with the on-site team.

• Acknowledge, progress and close all learning related e-mail queries in-line with contractual SLAs.

• Receive, review and collate Learning Assessment papers.

• Check, report and remind on participation rates for mandatory trainings.

• Issue of licenses and certificates post course.

• Manage the scheduling of room bookings and support in making other arrangements, such as site access for trainers, room setup and shipping of kit.

• Manage the provision of training materials to suppliers, sites and customers.

• Ensure training material availability for all learning events.

• Manage the stocks of training material and prep room working with course owners to ensure materials are up to date.

• Issue attendance list to trainers and collate evaluation data.

• Manage communications to key stakeholders to ensure courses are filled and occupancy rates are met.

• Carry out accuracy and quality checks, identify and implement process improvements.

• Build strong relationship with stakeholders and the wider NIIT team.

• Produce relevant business reports to enable review of effective use of Solutions Learning Management System (LMS)

• Support Global Learning Projects in-country or remotely on other learning requirements such as technical learning needs or any core capabilities projects such as License to Operate (LTO) and S5 training in terms of registration of courses in Learning Management System and/or as WorkDay SuperAdmin

Travel between client sites is not required.

The On-Site Learning Co-Ordinator will possess skills and qualifications:

• Minimum five years’ experience working on-site at a large corporate customer location

• Minimum five years’ experience working with Workday Learning or similar learning management systems

• Minimum two years’ experience working with cross functional teams (client teams and NIIT internal teams)

• Demonstrates knowledge and expertise on basic IT software such as Microsoft, word, Microsoft Teams, PowerPoint, Excel, Visio and databases

• Possess valid work permit, complying to local laws that will allow working at customer location as full-time employee

• B2* language proficiency in other European languages will be an added advantage

• Excellent business communication skills telephone, email and face-to-face

• Multitasks across multiple software systems

• Manages and prioritise workload

• Able to work under pressure to meet deadlines

• High levels of attention to detail and has the ability to interpret data and other information accurately.

• Strong organisational and administration skills

* CEFR Level - The Common European Framework divides learners into three broad divisions that can be divided into six levels; for each level, it describes what a learner is supposed to be able to do in reading, listening, speaking and writing.

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.