Telco Network Quality Manager

Holafly; Polska; Remote; PLN 395,000 - 659,000; Full time

Benefits offered by this job

Remote work Europe

Health coverage

Learning stipend

Job summary

Holafly is seeking a Network Quality Manager to own the end-to-end performance and reliability of our global mobile network. You will lead the strategy to ensure high-speed connectivity across 200+ destinations and partner networks, directly impacting millions of travellers.

You will build real-time observability, leverage AI-assisted diagnostics, and mentor a cross-functional team to deliver operational excellence in a cloud-native telecom environment.

Qualifications

• 12+ years in mobile network architecture across MNO/MVNO/MVNE environments.
• Experience with EPC/5GC and roaming protocols (S6a, GTP-C/U, Diameter).

Responsibilities

• Define and execute the global network quality roadmap across 200+ destinations.
• Implement real-time observability for key metrics to prevent degradation.
• Collaborate on AI-powered diagnostics and self-healing infra.
• Audit core SLAs across interconnects with international partners.
• Mentor cross-functional operations teams toward excellence.

Skills

Network architecture

Core network

Telemetry analysis

Cloud-native

Leadership

Tools

Wireshark

Prometheus

Grafana

Job description

Company Overview

Holafly is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 500+ professionals across multiple countries, we are scaling globally to support travellers with seamless, unlimited data connectivity.

Company Overview

Holafly is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 500+ professionals across multiple countries, we are scaling globally to support travellers with seamless, unlimited data connectivity.
We’re not just connecting people—we’re enabling freedom and peace of mind, ensuring our users stay connected from the second they land, wherever their journey takes them.

The Role

As our Network Quality Manager, you will own the end-to-end performance and reliability of Holafly’s global core mobile network. Your strategic leadership directly elevates the customer experience for millions of international travellers by ensuring continuous, high-speed connectivity across all partner networks.

Key Responsibilities

• Lead Global Quality Strategy: Define and execute the network quality roadmap to establish market-leading performance benchmarks across 200+ global destinations.
• Drive Real-Time Observability: Implement advanced monitoring systems to track critical GTP, LTE, and 5G metrics, proactively stopping service degradation before it impacts users.
• Build Automated Resilience: Collaborate with Strategy teams to integrate AI-powered diagnostics and self-healing infrastructure that automatically resolves traffic anomalies.
• Elevate Core Partner Standards: Conduct continuous technical audits across international MNO, MVNE, and IPX interconnects to ensure strict adherence to core SLAs.
• Guide Cross-Functional Teams: Translate complex signaling telemetry into clear technical priorities, mentoring a high-performing operations team toward operational excellence.

Qualifications

• 12+ years in mobile network architecture across MNO, MVNO, or MVNE environments, with proven leadership experience.
• Deep core network mastery across EPC and 5GC architectures (MME, PGW, AMF, UPF) and roaming protocols (S6a, GTP-C/U, Diameter).
• Hands‑on expertise in capacity engineering and telemetry analysis tools like Wireshark, Prometheus, or Grafana.
• Track record with virtualized core platforms and cloud‑native mobile ecosystem integrations.
• Exceptional technical communication with a natural ability to connect high-level business goals to network execution.

Nice To Have

• Hands‑on experience with eSIM architecture (GSMA RSP standards, SM-DP+) or cloud deployment (Kubernetes, AWS/GCP).
• Professional fluency in Spanish for seamless vendor collaboration.

What We Offer

• 100% Remote & Flexible Culture: Work from anywhere with a high level of trust and ownership in Europe.
• Global Scale & Impact: Directly shape the connectivity experience for millions of international travelers worldwide.
• Growth & Innovation: Opportunity to lead 5G transformation and cloud‑native telecom architecture at a fast-scaling tech enterprise.
• Competitive Package: Benchmark-aligned salary, performance bonuses, health coverage, and professional learning stipends.

During a trip to Thailand, Pedro and Lidia, the founders of Holafly, experienced the frustration of not having an internet connection.

Inspired by their own experiences, they came up with a simple but brilliant idea: why not allow travellers to buy data plans for any destination from their home country?

Our passion for providing easy and convenient connectivity to travellers around the world drives everything we do.

We love our work and we do it with pride. Stay connected wherever you go.