Junior Technical Support Specialist

the hive; Warszawa; Hybrid; PLN 60,000 - 83,000; Full time

Benefits offered by this job

Private medical healthcare

Life insurance

Annual health screenings

Gym access

Relocation assistance

Job summary

the hive in Warsaw, Poland is seeking a Junior Technical Support Specialist to help players resolve technical and gameplay issues. You will gather insights from player reports and share them with development teams to improve games.

You'll investigate problems using documentation, tools, and independent research, communicate clearly with players, and help expand our knowledge base while embracing a collaborative, player-focused approach.

Qualifications

• At least 1 year in customer-facing roles.
• Very good English communication, both written and spoken.
• Good analytical and problem-solving skills.
• Strong interest in video games and player experiences.
• Ability to document information clearly.
• Collaborative and eager to learn.

Responsibilities

• Respond to player reports with clear troubleshooting guidance.
• Investigate technical and gameplay issues using docs, tools, testing.
• Identify recurring issues, categorize, prioritise, document, and escalate.
• Help develop troubleshooting solutions and internal knowledge resources.
• Collaborate with development, legal, and communications teams.
• Organise workload and maintain clear communication and documentation.
• Expand knowledge of games, platforms, tools, and teams.
• Apply CD PROJEKT RED values in interactions.

Skills

Customer-facing experience

English communication

Analytical thinking

Problem solving

Interest in video games

Attention to detail

Team collaboration

Organisational skills

Tools

Ticketing systems

Bug-tracking tools

Game testing

Job description

Job Description

Our Technical Support team helps connect player experiences with the teams working on our games. We support players, investigate reported issues, and turn player feedback into relevant insights for teams across the studio.

As a Junior Technical Support Specialist, you'll help players resolve technical and gameplay-related issues while providing valuable insights from player reports to our development and other teams. You'll communicate directly with players, investigate reported issues, document your findings, identify recurring patterns, and make sure relevant information reaches the right people.

We're looking for someone who enjoys video games, helping others, and solving problems. You don't need to have all the answers right away. What matters is your curiosity, willingness to investigate unfamiliar issues, and ability to find solutions, even when they're not immediately obvious.

We value attention to detail, clear communication, and a collaborative approach. You'll be part of a team where sharing knowledge, asking questions, and learning from feedback are all part of everyday work.

Daily Responsibilities

• Respond to player reports and provide clear, helpful troubleshooting guidance.
• Investigate technical and gameplay-related issues using available documentation, internal tools, testing, and independent research.
• Identify recurring issues and patterns, ensuring they're appropriately categorised, prioritised, documented, and escalated.
• Help develop and improve troubleshooting solutions, internal knowledge resources, and player-facing support content.
• Collaborate with other teams, including development, legal, and communications, to share relevant information.
• Organise and manage your workload while maintaining clear communication and accurate documentation.
• Continuously expand your knowledge of our games, platforms, tools, and the teams involved in supporting them.
• Put CD PROJEKT RED's values into practice through respectful communication, teamwork, and a player-focused approach.

Qualifications

• At least 1 year of experience in customer-facing roles, such as customer service, customer support, community support, technical support, or similar positions involving direct interaction with customers or users.
• Very good English communication skills, both written and spoken, with the ability to explain technical information clearly to different audiences.
• Good analytical and problem-solving skills, with curiosity and a willingness to investigate unfamiliar issues.
• Strong interest in video games and understanding of player experiences.
• Attention to detail and the ability to document information clearly and accurately.
• Ability to collaborate with others, ask questions when needed, and use feedback to improve your work.
• Good organisational skills and the ability to manage recurring tasks consistently.

Nice to Have

• Basic understanding of PC hardware, software, and common troubleshooting methods.
• Experience with ticketing systems, bug-tracking tools, game testing, modding, moderation, or supporting players in gaming communities.
• Knowledge of additional languages that can help us support our international player communities, particularly French, German, Spanish, Brazilian Portuguese, Mandarin Chinese, or languages spoken in Eastern Europe.

Additional Information

Working mode

• In-office in a hybrid or full-time capacity in Warsaw, Poland. Relocation is required.

Health & Well-Being

• Private medical healthcare — a selection of medical plans with dental care and unlimited rehabilitation to choose from, which are also accessible for your partner and relatives.
• Life insurance — comprehensive pension and insurance plans to protect you and your loved ones.
• Annual screenings for cancer prevention covered by the company.
• Psychological and psychiatrist care — free mental health support and various well-being initiatives.
• Sports card — gain access to a wide number of sporting and fitness facilities across the city.
• Menstrual leave — employees who menstruate can take one extra day off when experiencing period pain.
• RED Parents Network — support for working parents, including childcare benefits, and family-friendly events.
• RED Summer Camp for Kids — a fun summer program for children aged 5–12, majoritively paid by the company.
• Polish lessons for foreign employees — and for your spouse or partner, too.
• Paid Leave — from 20 to 26 days of holiday per year, and paid sick leave.

Perks & Professional Growth

• A welcome pack filled with goodies — to help you feel right at home once you join the team.
• Trainings, lectures, and courses — workshops and trainings for each employee, knowledge-sharing initiatives, online tutorials, and e‑learning classes are all available. There's always something to learn!
• REDs have access to the cafeteria platform through which they can receive subscription benefits, additional medical packages or vouchers and codes to shops, cinemas, and public transport reimbursement.
• Gifts for newborn rebels and regular chances to nab some cool swag!

Social Activities & Life in the Office

• Dog-friendly office — dog owner? Bring your pooch with you and look after them while working! There's always a furry friend or two to meet at the studio.
• Social events — we host regular gatherings at the studio where we can all unwind, play games, and just have some fun together.
• Healthy selections — canteens.
• Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world.
• Sustainability is an ongoing commitment for us, and our campus has electric car charging points, green zones, and much more. Read all about it on our Beyond the Game Blog.
• A designated space for your bicycle, as well as bicycle repair equipment and showers available whenever you need them.
• An onsite, well-equipped gym with a climbing wall, daily Gym Assistant support, and yoga and boxing classes.
• No dress-code — we like to keep it casual.

Estimated pay range for this position: 5 400 - 7 400 PLN gross monthly. Final offers are dependent on job-related factors like experience and qualifications.
Type of contract: Employment Contract ("Umowa o pracę").

If you've observed any irregularities (i.e. legal or ethical violations) in our recruitment process, please click here to report them anonymously.

Company Description

To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our YouTube channel and Beyond the Game Blog where we share behind-the-scenes insights and stories direct from our team members!