Technical Support Agent Multilingual

Hcl Technologies; Kraków; On-site; PLN 30,000 - 120,000; Full time

Job summary

HCLTech is seeking an IT Support professional in Kraków to provide essential technical assistance and maintain customer satisfaction. This role involves troubleshooting hardware and software issues, coordinating vendor relationships, and documenting resolutions. Ideal candidates will possess a high school diploma and have a strong command of English with a readiness to learn.

Qualifications

• High School Diploma required.
• Proficiency in English (B2) is mandatory.
• Understanding of IT processes and readiness to learn new technologies.

Responsibilities

• Diagnose and resolve hardware/software/network problems via telephone.
• Coordinate and manage relationships with vendors.
• Document and manage problems using the Call Tracking System.

Skills

Understanding of the IT environment

Willingness to learn new processes

Language Proficiency Minimum (B2)

English (B2)

Education

High School Diploma

Job description

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 220,000 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering, Cloud and AI.
The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

We have established a major presence in Poland, with employees across three delivery centers in Krakow, Warsaw and Wroclaw. For more than 16 years, we help drive the digital transformation for over 110 clients many of which are among the Fortune 500 companies. HCLTech has also been recognized as a Global Top Employer for 2025 and is certified as the number one Top Employer in Poland by the Top Employers Institute.

HCLTech provides our people with a fair opportunity to reach their full potential in an inclusive environment where they are valued and treated equally and with respect.

Responsibilities/ Tasks

•Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
• Route problems to internal support group
•Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
•Administer and provide User Access in various systems
•Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

Education/certification

High School Diploma

Key Skills Required

• Understanding of the IT environment and readiness to learn new processes and technologies
• Language Proficiency Minimum (B2) Additional language proficiency in English (B2) is a must

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