Technical Supp Analyst - Poland

BMC Software; Województwo mazowieckie; Hybrid; PLN 100,000 - 168,000; Full time

Job summary

A global software solutions provider is seeking a Technical Support Analyst in Warsaw, Poland. This role offers hybrid work, focusing on providing Level 2 technical support for Control-M Workload Automation Software. Candidates should have strong Unix/Linux skills, customer-facing support experience, and SQL knowledge. The position includes responsibilities such as troubleshooting complex issues and ensuring customer satisfaction. Salary range for this position is between 100,238 - 167,063 PLN annually.

Qualifications

• Strong grounding in Unix / Linux System Administration.
• Ability to duplicate a customer's software error to define the cause.
• Customer facing technical support experience.

Responsibilities

• Provide courteous, efficient, and professional technical support over the phone and email.
• Troubleshoot using sophisticated tools, analyze logs, and coordinate resources to resolve issues.
• Work with customers on complex Windows or Linux/Unix system-level problems.

Skills

Unix / Linux System Administration

Customer facing technical support

SQL knowledge

Network communications

Cloud services

Shell scripting

Job description

Overview

Technical Support Analyst - Poland | Warsaw

Hybrid: #LI-Hybrid

Job ID: 45478

Travel: You may occasionally be required to travel for business.

Description and Requirements: This is a customer facing role that provides Level 2 technical support for Control-M Workload Automation Software. You will work directly with experienced system administrators and DBAs via e-mail and phone.

Note: This role involves solving complex issues and identifying root causes across OS, application, and network layers.

Responsibilities

• Provide courteous, efficient, and professional technical support over the phone and email.
• Follow up until resolution or escalate according to procedures for unresolved issues.
• Troubleshoot using sophisticated tools, analyze logs, and coordinate resources to resolve issues.
• Work with customers on complex Windows or Linux/Unix system-level problems as well as application layer issues and network communications.
• Build and maintain appropriate test environments.
• Review and approve cases according to escalation procedures may apply.
• Prepare for and support new products within the technical area, including product installs and documentation reviews.
• Work on customer support related projects as assigned.
• Test resolutions provided by development and package for release to customers.
• Occasional weekend duties may be required.

Qualifications

• Motivated, independent, and flexible with strong teamwork and collaborative attitude.
• Ability to duplicate a customer\'s software error to define the cause.
• Strong grounding in Unix / Linux System Administration.
• Customer facing technical support experience.
• SQL knowledge (Postgres, MySQL, Oracle, MS-SQL).
• Network communications, SSL, LDAP, FTP.
• Cloud services (Amazon Web Services, Microsoft Azure).
• Shell scripting.

Additional Skills (highly desirable)

• Familiarity with Control-M Workload Automation.
• High Availability/Disaster Recovery concepts.
• Clustering concepts.

Our commitment to you

BMC’s culture is built around its people. We have 6000+ brilliant minds across the globe. You’ll be known for your authentic self. BMC lets you be YOU!

If after reading the above you’re unsure if you meet the qualifications, we still encourage you to apply. We aim to attract talents from diverse backgrounds and experience to face the world together with the best ideas.

Equal opportunity employment statement: BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender identity or expression, national origin, disability, marital status, pregnancy, or protected veteran status. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

Salary and benefits

Salary range (base): The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors including skill sets, experience and training, licensure, and certifications, and other business needs. The range is one component of total compensation and may include a variable plan and country-specific benefits. The midpoint salary is listed as 133,650 and min/max as 100,238 - 167,063 PLN. Further details may be provided by HR.