Technical Solutions Engineer I, GKE/Anthos — 24x7 Cloud Support

Google

Warszawa

On-site

PLN 252,000 - 258,000

Full time

14 days+

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Job summary

Google in Warsaw, Poland seeks a Technical Solutions Engineer to own critical customer issues and provide level two support to our global teams. You will troubleshoot via debugging, networking, system administration, documentation updates, and occasional coding/scripting to improve product adoption and performance.

You will work with Google Cloud products (GKE/Anthos) to resolve deployments, advocate for customers, and contribute to faster problem diagnosis.

Qualifications

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
5 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).

Responsibilities

Work with customers on production Google Kubernetes Engine (GKE)/Anthos deployments to resolve issues and achieve product readiness, availability, and scale.
Develop understanding of Google Cloud's GKE/Anthos product technology and underlying architectures by troubleshooting, reproducing, and determining root cause for customer reported issues, building tools, and faster diagnosis.
Act as consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Work as part of a team of engineers/consultants that globally ensure 24 hour customer support. Sometimes non-standard hours/shifts, including weekends as needed.
Understand customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to improve the product, and drive production.