Technical Sales Support Specialist

Jobtailor; Kraków; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Job summary

ABB MOTION i Polen söker en produkt-/teknisk specialist som stöd för försäljningsorganisationen och kunder under offereringsprocessen.

Du kommer fungera som teknisk resurs i området, förbereda tekniska beskrivningar av produkter och teknik, beräkna kostnader och skapa slutlig dokumentation. Rollen rapporterar till Product Management Specialist - Leader och är en del av en hybrid arbetsmodell.

Qualifications

• Utbildning inom elektroteknik, automation eller mekanik eller relaterat område.
• Teknisk kunskap om drivsystem och motorer är meriterande.
• 2–3 års erfarenhet. Erfarenhet av teknisk support är fördel.
• Väl flytande engelska och polska.
• Förmåga att arbeta i team och god kommunikation.
• Självständighet och ansvarstagande.

Responsibilities

• Erbjuda teknisk rådgivning och lösningar på kund-/kanalfrågor om ABB-produkter och system.
• Utföra analytiska studier för att fastställa bästa tekniska lösning.
• Utveckla och upprätthålla nya försäljningsmöjligheter och lösa kundproblem; uppnå order- och NPV-/NPS-mål.
• Säkerställa budgetmål, volymmål och lönsam tillväxt över tilldelade produktgrupper och länder.

Skills

English

Polish

Teamwork

Communication

Independence

Analytical thinking

Technical support

Drives and motors

Education

Electrical engineering, automation or mechanics

Tools

Drives and motors

Job description

På ABB hjälper vi industrier att bli mer resurseffektiva och renare – och varje person här bidrar till resultaten. Du kommer att få möjlighet att leda, få stöd att växa och kunna vara stolt över den påverkan vi skapar tillsammans. Gå med oss och hjälp till att driva det som driver världen.

Denna position rapporterar till:

Product Management Specialist - Leader

Your role and responsibilities

In this role, you will have the opportunity to support the assigned Sales organization (division and market) and customers during the proposal process. Each day, you will serve as a key technical resource in the assigned area.

You will also showcase your expertise by preparing technical descriptions of the products and technology, determining costs, and preparing final documentation.

The work model for the role is: #Lihybrid

This role is contributing to the Motors and Drive Products in Poland.

You will be mainly accountable for:

• Offering technical advice and solutions on inquiries from customers/channels/Sales Specialists about ABB products/systems/applications.
• Performing analytic and diagnostic studies to determine the optimal technical solution to meet customer needs and address complex inquiries.
• Developing and maintaining new sales opportunities and resolving specific customer problems; and ensuring achievement of targets on orders, Net Price Variance (NPV), and Net Promoter Score (NPS).
• Ensuring the achievement of budget goals, including volume targets and profitable growth, across all assigned product groups and in the respective countries.

Qualifications for the role

• Education in electrical engineering, automation, mechanics or related fields.
• Technical knowledge of drives and motors will be an added advantage.
• 2-3 years of experience. Experience in a similar position in technical support department will be an added advantage.
• Fluent knowledge of English and Polish.
• Ability to work in a team and well-developed communication skills.
• Independence and a sense of responsibility for the tasks performed. Willingness to develop technical skills.
• Analytical and methodical approach to work.

We offer:

• Interesting work in a company focused on innovative solutions and modern technologies.
• Opportunities for professional development in an international environment and the development of professional qualifications in various areas.
• Stability of employment in a company with an established market position.
• Attractive employment conditions based on experience and skills.
• A pleasant working atmosphere.

More about us

ABB MOTION is a leading technology company offering world-class motors and drives for industry, infrastructure, and machine builders. Our products, global scale, and local availability enable our customers to improve energy efficiency, production productivity, and safety. Our people and culture are the foundation of our success. Together, we help our customers improve their operations every day.