Technical Product Complaint Investigator (GMP/Quality)

Boehringer Ingelheim Pharmaceuticals, Inc.; Wrocław; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Boehringer Ingelheim Pharmaceuticals, Inc. in Wroclaw is seeking a Technical Product Complaint Support Specialist to manage end-to-end product complaint handling, from data collection to initial assessment and investigation coordination.

You will work with Quality, Production and Technical Services in an international environment, ensuring timely, compliant documentation and data integrity in TrackWise.

Qualifications

• 2–4 years in pharmaceutical manufacturing, quality control, or GMP-regulated environment.
• Knowledge of regulatory requirements and internal procedures.
• Experience with complaint handling and data documentation.

Responsibilities

• Collect and verify complaint information across sources and data systems.
• Document complaints accurately in TrackWise and maintain timelines.
• Perform initial assessment and classify technical product complaints.
• Initiate investigations with Production, Quality Control, and Technical Services.
• Analyze batch docs and data to identify potential causes.
• Handle cases with missing samples or unknown batch info using evidence.
• Ensure GMP compliance and alignment with SOPs and regulations.
• Collaborate with Quality, Production, and Technical Services in an international setting.
• Contribute to process documentation and continuous improvement.

Skills

English proficiency (B2)

GMP experience

Analytical problem solving

Cross-functional collaboration

Education

Bachelor's degree in Pharmacy or related field

Tools

TrackWise

SAP

PAS-X

Job description

Boehringer Ingelheim Pharmaceuticals, Inc. in Wroclaw is seeking a Technical Product Complaint Support Specialist to manage end-to-end product complaint handling, from data collection to initial assessment and investigation coordination.

You will work with Quality, Production and Technical Services in an international environment, ensuring timely, compliant documentation and data integrity in TrackWise.