Technical Product Advisor with Hungarian

Pracaszczecin; Katowice; On-site; PLN 120,000 - 180,000; Full time

Job summary

A customer service company in Katowice is seeking a fluent Hungarian speaker with strong English skills for a customer support role. Responsibilities include handling inquiries and complaints about electronic devices while demonstrating technical understanding. Ideal candidates should have experience in customer service and the ability to communicate professionally. This position offers a dynamic work environment with a focus on technology.

Qualifications

• Fluent in Hungarian and English.
• Interest or knowledge of electronics.
• Proven experience in customer service.

Responsibilities

• Handle customer inquiries via email and phone.
• Support B2C and B2B customers.
• Communicate clearly and professionally.

Skills

Fluent Hungarian (C1/C2)

Very good English (B2/C1)

Technical understanding

Ability to handle challenging customers

Good IT tool skills

Experience in customer service

Job description

Qualifications

• Fluent Hungarian (C1/C2) and very good English (B2/C1) – both written and spoken.
• Technical understanding – interest or knowledge of how electronic devices work.
• Ability to deal with challenging or disappointed customers in a calm way.
• Team player, adaptable, and quality-focused with good IT tool skills.
• Experience in customer service (individual / business customers).
• Optional: Interest in a new technology and electronics trends.

Responsibilities

• Handle customer inquiries: e-mails and phone calls.
• Support individual (B2C) and business customers (B2B).
• Deal with the following topics: complaints, inquiries regarding post-warranty repairs, and technical issues.
• Explain non-technical customers how electronics devices work, what is inside the device.
• Communicate in a friendly, professional, and customer-focused manner to care about the quality of the service.
• Input data, write quickly and clearly.