Technical Account Manager – Middle

Softswiss; Warszawa; On-site; PLN 169,563 - 254,344; Full time

Benefits offered by this job

Private health insurance

Sports benefits

Free English lessons (online)

Paid time off

Maternity leave support

Job summary

Softswiss is expanding its team in Warsaw, Poland, seeking a Technical Account Manager – Middle. This role involves resolving complex technical challenges and supporting merchants with integrations.

The ideal candidate will work with multiple teams to enhance product reliability and operational efficiency while ensuring client satisfaction. The position offers health insurance, sports benefits, and opportunities for professional development.

Qualifications

• Upper Intermediate English or higher required.
• Ability to investigate technical issues across teams.
• Proactive mindset with problem-solving skills.

Responsibilities

• Provide second-line technical support for B2B merchants.
• Manage and support technical integrations with payment providers.
• Gather client requirements and translate them into technical tasks.

Skills

Upper Intermediate English or higher

Confident presentation and communication skills

Solid understanding of HTTP, APIs, REST, SOAP, JSON

Proactive mindset

Strong ownership and problem-solving skills

Job description

FinteqHub continues to expand the team and is looking for a Technical Account Manager – Middle. This role is ideal for someone who enjoys solving complex technical challenges while working closely with business partners and merchants.

About Product

Finteqhub

А PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform.

Purpose of the role

You’ll support merchants and partners by ensuring stable technical integrations, resolving complex issues, and helping clients get the most value from the platform. Your work will directly impact product reliability, client satisfaction, and the efficiency of payment operations across multiple markets.

You’ll collaborate with product, engineering, analytics, and support teams to improve workflows, optimise integrations, and contribute to product enhancements based on real client needs.

Key responsibilities

• Provide second-line technical support for B2B merchants by diagnosing, investigating, and resolving integration and payment-related issues
• Manage and support technical integrations with payment providers, merchants, and third-party systems
• Gather client requirements and translate business needs into clear technical tasks for internal teams
• Collaborate with Product, Engineering, and Analytics teams to improve platform functionality and integration processes
• Assist merchants with payment setup, routing strategies, and operational optimisation based on business goals
• Coordinate issue resolution and task delivery across multiple stakeholders while maintaining high service quality
• Contribute product and process improvement ideas based on merchant feedback and technical observations

Required Experience

• Upper Intermediate English or higher
• Confident presentation and communication skills, including client calls and product demonstrations
• Solid understanding of HTTP, APIs, REST, SOAP, JSON, and web technologies
• Ability to investigate technical issues and work effectively across multiple teams
• Proactive mindset with strong ownership and problem-solving skills

Nice to have

• Experience working with payment systems, gateways, acquirers, or PSPs
• Understanding of the payments ecosystem, merchant needs, card schemes, and transaction flows
• Previous experience in technical support, integration support, or technical account management
• Programming experience in any language and ability to work with API requests/scripts
• Familiarity with ELK stack or similar logging and monitoring tools
• Russian proficiency – Upper Intermediate or higher

Main Advantages

• Private health insurance
• Sports benefits
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events