Technical Account Manager , AWS Enterprise Support CEE

Amazon Jobs; Województwo mazowieckie; On-site; PLN 180,000 - 240,000; Full time

Job summary

A leading technology firm in Poland is seeking an experienced AWS Technical Account Manager to serve as a trusted advisor for cloud operations. This role involves working closely with customers to maximize their use of AWS services, ensuring operational health, and driving technical discussions. Candidates should have experience in cloud technologies and fluency in Russian. Competitive salary and benefits offered.

Benefits

Health insurance

Life and disability insurance

Pension plans

Employee Assistance Program

Business travel insurance

Commuter benefits

Employee discounts

Qualifications

• Experience with three operational areas: compute, storage, networks, etc.
• Proven experience in technical engineering.
• Fluency in Russian is required.
• Familiarity with AWS or similar cloud services.
• Experience in technical leadership roles in customer environments.

Responsibilities

• Build solutions and provide technical guidance to customers.
• Ensure smooth operational health of AWS environments.
• Develop trusting relationships with customers.
• Advocate for customers in technical discussions.
• Collaborate with various teams to optimize customer value.

Skills

Operational parameters troubleshooting

Technical engineering

Fluency in Russian

AWS services experience

Customer-facing technical lead experience

Job description

An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services, ranging from EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.

Our Technical Account Managers partner with some of the most iconic businesses in the country, from rising startups building their business from scratch through to large enterprises undergoing significant transformation. You’ll provide advice on architecture, support strategy, project and launch planning, as well as ongoing operational issues.

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise spans AWS Partners, AWS Sovereign Cloud, AWS International Product and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Key job responsibilities

• You’ll build solutions, provide technical guidance and advocate for the customer.
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
• Develop trusting relationships with customers, understanding their business needs and technical challenges.
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade‑offs, and risk management.
• Consult with a range of partners from developers through to C‑suite executives.
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
• With a bias for action, you’ll proactively find opportunities for customers to gain additional value from AWS.
• Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre‑launch planning.
• Solve a variety of problems across different customers as they migrate their workloads to the cloud.
• Uplift customer capabilities by running workshops, immersion days, etc.

The minimum base pay salary for this position is listed below. As a total compensation company, Amazon’s package may include further pay components such as a sign‑on payment and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in the USA. Your recruiting team will share final base pay and any applicable total compensation elements depending on skills and requirements.

Company discretionary, supplementary benefits apply subject to further terms, including pension plans, health insurance, life and disability insurance, business travel insurance, MultiSport card, employee discount code and program (EDC/Extras), commuter benefits where applicable, and the Employee Assistance Program (private and confidential counselling and referral service to support health and well‑being).

The minimum base pay for this position is PLN 23 008.33 monthly.

About the team

Diverse Experiences – AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture – AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth – We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance – We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Qualifications

• Experience with operational parameters and troubleshooting for three (3) of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, applications development in a distributed systems environment.
• Experience in technical engineering.
• Fluency in Russian language.
• Experience with AWS services or other cloud offerings.
• Experience in an internal enterprise or external customer‑facing environment as a technical lead.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.