Team Leader Customer Service - Medical Devices (on-site)

TN Poland; Warszawa; On-site; PLN 60,000 - 100,000; Full time

Job summary

Innowacyjna firma w branży medycznej poszukuje lidera zespołu obsługi klienta, który będzie odpowiedzialny za zarządzanie zespołem i zapewnienie satysfakcji klientów. W tej roli będziesz kluczowym ogniwem w relacjach z partnerami biznesowymi, dbając o realizację celów i procesów. Twoje umiejętności przywódcze oraz doświadczenie w obsłudze klienta będą kluczowe dla sukcesu zespołu. Jeśli jesteś osobą z pasją do pracy w dynamicznym środowisku i chcesz mieć wpływ na rozwój zespołu, ta oferta jest dla Ciebie.

Qualifications

• 5 lat doświadczenia w obsłudze klienta, w tym 2 lata w roli lidera zespołu.
• Znajomość systemu SAP jako super użytkownik jest wymagana.

Responsibilities

• Zarządzanie codziennymi działaniami zespołu obsługi klienta.
• Monitorowanie celów i KPI zespołu, coaching i rozwijanie pracowników.

Skills

Zarządzanie zespołem

Obsługa klienta

Komunikacja werbalna

Zarządzanie czasem

Rozwiązywanie problemów

Education

Dyplom szkoły średniej

Tools

SAP

Job description

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Team Leader Customer Service - Medical Devices (on-site), Warsaw

Client: Abbott

Location: Warsaw, Poland

Job Category: Other

EU work permit required: Yes

Job Reference:

f5167b818b25

Job Views:

4

Posted:

28.03.2025

Expiry Date:

12.05.2025

Job Description:

The Opportunity

For our Medical Devices Division, we are currently looking for a new Team Leader to manage our great Customer Service Team in Warsaw, Poland. As Customer Service Team Leader, you will be a primary link to our business partners and facilitate customer satisfaction by building and maintaining strong relationships with our customers and meeting service targets. You will facilitate Sales fulfillment and coordinate a broad portfolio of processes with business partners, logistics service providers, supply chain functions, and shared services. In this role, you will handle all customer service activities for your own customer portfolio and lead a team of 5 CSR’s.

What You'll do:

1. Day to day handling of all customer service activities for your own portfolio of customers.
2. Coordinate and perform day to day Customer Service Representative activities such as order management, invoicing, and stock adjustments.
3. Monitor department and individual goals and objectives. Follow up on performance of day to day activities and KPI’s of the team. Coach and develop a strong team, fostering strong working relationships with other departments.
4. Maintain a continuous improvement environment for department processes including order processing (EDI and Esker), returns processing, backorder processing, credit requests, and new product launches.
5. Comply with local regulations, other regulatory requirements, company policies, SOX legal requirements, operating procedures, processes, and task assignments.
6. Monitor service complaints and issue corrective actions for local complaints.
7. Responsible for organizing and processing master data maintenance (customer, materials, prices).
8. Responsible for management of Short UBDs products, supporting annual consignment count process together with our Field Inventory Specialist and Commercial teams.
9. Support quality and sales department in FSCA (Field Safety Corrective Action) implementation.
10. Lead or supervise projects if assigned.
11. Perform other related duties and responsibilities, on occasion, as assigned.

Required qualifications and background:

1. High School diploma or equivalent required.
2. 5 years of Customer Service experience, with a minimum of 2 years of team leadership.
3. SAP Experience is a must, preferably super user.
4. Experience in the medical device, Chemical, or Pharma industry is a plus.
5. Fluent in English and Polish is a must; other European languages are a plus.
6. Ability to work in a highly matrixed and geographically diverse business environment.
7. Leadership skills, including the ability to set goals and provide positive and constructive feedback respectfully to build positive relationships and improve business results.
8. Ability to work effectively within a team in a fast-paced changing environment.
9. Strong verbal and written communications with the ability to effectively communicate at multiple levels in the organization.
10. Ability to multi-task, prioritize, and meet deadlines in a timely manner.
11. Willingness to work from our office in Mokotow.