TCS Manager

Solenis LLC; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

A global industrial services provider is seeking a dedicated Technical Customer Service Manager in Warsaw, Poland. The role involves leading a team to enhance service quality and customer satisfaction while managing budget and operations effectively. Ideal candidates should possess strong leadership and technical skills, along with fluency in Polish and English. This full-time position offers a competitive salary, benefits, and career development opportunities.

Benefits

Competitive salary package

Comprehensive benefits including medical, dental, and vision insurance

401(k) plan

Career development and training opportunities

Qualifications

• Experience in service operations, engineering, or a related field.
• Ability to coordinate large teams of 30+ field technicians.
• Experience in budgeting and process optimization.

Responsibilities

• Coordinate the Technical Service Team to ensure operational performance.
• Control and optimize department budget for cost efficiency.
• Develop team competencies through training and knowledge sharing.
• Collaborate closely with Sales to align operations with business goals.
• Monitor service timeliness and quality to improve customer satisfaction.

Skills

Leadership skills

Organizational skills

Analytical skills

Customer-focused mindset

Fluent in Polish

Fluent in English

Job description

TCS Manager page is loaded## TCS Managerlocations: Warsaw, Polandtime type: Full timeposted on: Posted Todayjob requisition id: R0024561At **Diversey, a Solenis Company**, we are pioneers and trusted partners to our customers across a wide range of industries around the world. We achieve this through our revolutionary cleaning and hygiene technologies, including floor care machines, cleaning tools and equipment, as well as chemicals for the food and beverage industry.**About the role**We are looking for a dedicated Technical Customer Service Manager to lead and further develop our Technical Service Department in Poland. This role is key to strengthening customer relationships, driving service excellence, and ensuring that our service organization continues to support both operational performance and business growth.### Key responsibilities* Coordinate the Technical Service Team by planning, supervising, and monitoring activities of mobile service technicians.* Control and optimize the department budget, ensuring cost efficiency and transparent financial reporting.* Develop team competences through training, knowledge sharing, and support in daily tasks.* Collaborate closely with Sales and other Technical Service departments to align operations with business goals.* Supervise administrative processes, ensure smooth document flow, and guarantee compliance with workplace safety regulations.* Monitor service timeliness and quality, manage complaints, and implement corrective actions to improve customer satisfaction.### Who we’re looking for* An experienced manager with a strong technical background (service operations, engineering, or related field).* Proven leadership skills with the ability to coordinate large teams (30+ field technicians and supporting staff).* Strong organizational and analytical skills, with experience in budgeting and process optimization.* Excellent communication and collaboration abilities, fluent in Polish and English.* Customer-focused mindset with the drive to improve service quality and efficiency.### What we offer* A key leadership role in a dynamic, international company.* Competitive salary package and benefits* Opportunity to shape and transform the Technical Service Department in Poland.* Full-time, permanent contract with career development and training opportunities.* A collaborative and innovative work environment focused on service excellence.#LI-AR1At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation; comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan; and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or in the field, consider joining our team.Solenis is proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.