Swarovski Junior Customer Service Specialist with Spanish and/or Italian

BoF Careers; Województwo pomorskie; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A leading global services provider in Gdansk, Poland is hiring a Junior Customer Service Specialist. This role involves delivering high-quality customer service, managing inquiries, and ensuring customer satisfaction. Ideal candidates should be fluent in English and Spanish, possess strong computer skills, and have a proactive attitude. The company offers a hybrid working model and numerous benefits, promoting a supportive workplace culture.

Benefits

Private medical coverage

Life insurance

Employee Assistance Program

MyBenefit program

Employee social fund

Recognition awards

Swarovski products discounts

Learning and development programs

Volunteering leave

Qualifications

• Ability to thrive under pressure.
• Proactive 'getting things done' attitude.

Responsibilities

• Providing high-quality customer service.
• Responding to inquiries via chat, email, and phone.
• Resolving complaints and ensuring customer satisfaction.
• Maintaining data accuracy in compliance with GDPR.
• Contributing to continuous improvement initiatives.

Skills

Fluency in English and Spanish

Strong computer skills

Customer service focus

Excellent communication skills

Job description

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.

Our Global Business Services (GBS), based in Gdansk, Poland, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with the regional spokes and local organizations across the globe.

We are looking for a Junior Customer Service Specialist where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries.

Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About The Job

Your responsibilities include, but are not limited to:

• Providing high-quality and consistent customer service, guiding customers through product selections, promotions, and order details
• Responding to chat, email, and phone inquiries within the company's KPIs
• Resolving queries and complaints by understanding customer needs, identifying root causes, selecting appropriate solutions, and ensuring full resolution and customer satisfaction.
• Upholding the highest standards of data accuracy and integrity across all systems, ensuring seamless operations and impeccable service delivery
• Maintaining sensitive information, such as payment and customer data, in compliance with local laws, e.g., General Data Protection Regulation (GDPR) for EMEA
• Contributing to Continuous Improvement initiatives by delivering ideas and driving standardization, efficiency, and quality improvement projects

About You

We are looking for a unique and amazing talent, who brings along the following:

• Fluency in English and Spanish (speaking and writing) and/or other European languages (Italian, Portuguese)
• Strong computer skills
• Fast learner with strong customer service focus
• Ability to thrive under pressure
• A proactive "getting things done" attitude combined with excellent communication skills

What We Offer

You can expect a range of benefits, including:

• Private medical coverage
• Life insurance
• Employee Assistance Program
• MyBenefit program
• Employee social fund
• Recognition awards
• Swarovski products discounts
• Learning and development programs
• Volunteering leave
• Hybrid Working Model

Based on our recent employee survey, our colleagues are highly motivated to continue their journey with Swarovski GBS due to our excellent work-life balance, flexible hybrid working model, and the supportive, inspiring people they work with.

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.