Study Manager

ICON; Warszawa; Hybrid; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Annual leave entitlements

Health insurance options

Retirement planning offerings

Global Employee Assistance Programme (

Life assurance

Country-specific benefits

Job summary

ICON plc, a world-leading healthcare intelligence and clinical research organization, seeks a Site Engagement Study Manager in Warsaw. You will lead end-to-end site engagement delivery across trials, coordinating cross-functional teams and governance to optimize site performance.

In this role you will manage timelines, escalation, and customer-facing reporting, translating data into actionable insights and ensuring adherence to ICH/GCP standards across global studies.

Qualifications

• 2+ years in clinical trial operations
• Experience in global, multi-country trials
• Strong stakeholder management and accountability

Responsibilities

• Coordinate, manage, and document site engagement activities across trials
• Develop and manage site engagement plans and cadence
• Lead routine internal and external study meetings
• Track actions across teams and ensure timely execution
• Analyze site and study performance and provide reporting
• Maintain study documentation and trackers
• Identify and manage operational and recruitment risks
• Serve as primary liaison between sponsor, PM, clinical teams

Skills

Clinical trial operations

Global multi-country trials

Stakeholder management

Data analysis & storytelling

Accountability and ownership

Job description

Site Engagement Study Manager

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

The Site Engagement Study Manager is accountable for the end-to-end delivery, governance, and performance of site engagement activities across assigned clinical trials, working with teams of site engagement subject matter experts globally accountable for optimizing clinical trial site performance.

The role serves as the primary point of contact with accountability for coordination of functional delivery, ensuring alignment with customer expectations, operational KPIs, and financial targets.

This position leads cross-functional coordination, oversees customer reporting, drives execution accountability, and ensures site engagement strategies translate into measurable trial impact. Expected to manage multiple studies concurrently with a strong focus on governance, analysis, and reporting.

What You Will Do:

Your focus will be on coordinating clinical trial management delivery, resolving issues, and developing team capability.

• Coordinate, manage, and document all site engagement activities across assigned clinical trials, ensuring alignment with study goals, KPIs, and timelines

• Develop, maintain, and actively manage site engagement plans, including country/site-level strategies, engagement cadence, and escalation triggers

• Lead routine internal and external study meetings

• Proactively track and drive completion of all required actions across CTLs, SELs, and cross-functional teams, ensuring accountability and timely execution

• Monitor and analyze site, country, and study-level performance Translate data into clear, actionable insights and provide regular, high-quality customer-facing reporting demonstrating impact on recruitment and trial outcomes

• Ensure all study documentation and trackers (e.g., engagement logs, reporting outputs, recruitment plans) are complete, accurate, and maintained in accordance with timelines

• Identify, assess, and proactively manage operational and recruitment risks, driving issue resolution and appropriate escalation when required

• Serve as the primary point of contact for site engagement, acting as liaison between sponsor, project management, clinical teams, and site engagement resources

• Ensure alignment and effective collaboration across Clinical Operations, Project Management, and Patient Recruitment functions

• Establish and reinforce clear expectations, KPIs, and roles (RACI) for site engagement teams to ensure consistent, high-quality execution

• Ensure delivery of high-quality service and outputs, holding teams accountable to timeliness, deliverables, and performance standards Participate in and contribute to study start-up activities, including planning, resource alignment, forecasting, and customer engagement strategy development Represent the function professionally in customer meetings, governance forums, and strategic discussions, providing data-driven recommendations and engaging SMEs when necessary

• Ensure compliance with ICH/GCP and applicable regulatory, organizational, and study-specific requirements Recognize and manage sensitive or complex issues, escalating as needed to ensure resolution

• Perform additional duties as required to support successful study delivery and site performance optimization

Your Profile:

• 2+ years in clinical trial operations, with direct exposure to site engagement, CTL, CRA, site operations or patient recruitment functions

• Demonstrated experience working on global, multi-country trials

• Proven ability to operate within matrix environments across Clinical, PM, and sponsor teams

• Prior experience contributing to or supporting customer-facing deliverables or governance meetings

• Strategic thinking with strong ability to translate into execution

• Financial acumen (budget tracking, forecasting, risk translation)

• Advanced data analysis & storytelling for customer reporting

• Strong stakeholder management (internal + customer-facing)

• High level of ownership and accountability

• Ability to drive action and hold teams accountable in a matrix environment Deep understanding of clinical trial operations and site dynamics

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here