Strategic Business Continuity & Resilience Lead

Nordea Group; Łódź; Hybrid; PLN 180,000 - 260,000; Full time

Job summary

Nordea in Poland (Gdańsk, Łódź, or Warsaw) seeks a skilled professional to build and embed business continuity, crisis management, and organizational resilience capabilities. You will connect needs, processes, and learning solutions across the BCCM&R value stream and align activities with parallel programs.

The role emphasizes sustainable, adaptable solutions and collaboration with senior leaders. You will lead design, implementation, and evaluation of capability-development activities, and

Qualifications

• A graduate degree and/or relevant professional or consultancy experience within business continuity management, crisis management, IT continuity management, minimum viable bank, civil preparedness and/or organizational resilience.
• Experience working across a complex organization to develop and implement capability, training, awareness or change solutions.
• Proven ability to align diverse stakeholders, navigate dependencies and collaborate across parallel programs, initiatives and functions.
• Experience planning and driving process improvements, including translating identified needs or pain points into practical and sustainable solutions.
• Ability to take an end-to-end perspective and connect strategy, governance, processes, roles, tools, learning activities and outcomes.
• Experience working with senior leaders in a functional, advisory or strategic capacity.
• Strong proficiency with Microsoft products, including Power BI, Excel, PowerPoint and Teams.
• Fluent English with strong oral, written, facilitation and presentation skills.

Responsibilities

• Develop the end-to-end capability-development approach, from identifying business and stakeholder needs through design, implementation, adoption, evaluation and continuous improvement.
• Build alignment with key stakeholders and parallel programs and initiatives across Nordea, ensuring that dependencies, priorities, timelines and changes are understood and reflected in the capability roadmap.
• Map current processes and value streams to identify gaps, overlaps, handover risks and improvement opportunities across learning, awareness and wider BCCM&R capability development.
• Plan, develop and embed process improvements that simplify ways of working, strengthen governance and controls, and keep the capability adaptable to changing business, regulatory and stakeholder needs.
• Create and facilitate training, awareness and knowledge-sharing activities for Group BCCM&R and relevant stakeholders across the organization.
• Embed learning for BCCM&R key stakeholders to support consistent understanding and application of methodologies, roles and responsibilities across Nordea.
• Develop an assessment and certification approach within the training and awareness program, supporting a controlled and evidence-based evaluation process.
• Design, maintain and communicate an integrated roadmap for capability development, training and awareness that links stakeholder needs, program priorities, releases and intended outcomes.
• Work closely with Nordea Learning and other relevant partners to prepare and update the training release calendar and coordinate implementation activities.
• Establish feedback loops and use qualitative and quantitative insights to evaluate effectiveness, identify emerging needs and prioritize improvements.
• Inspire and advise stakeholders by bringing up-to-date business continuity, crisis management and resilience perspectives into capability-development activities.
• Promote the value of BCCM&R roles and responsibilities and support stakeholder commitment, adoption and sustainable ways of working.
• Improve, standardize and streamline approaches by using appropriate learning, collaboration, automation and reporting tools, including Microsoft Teams, Camtasia, Power BI, Learning Requester and other Microsoft tools.

Skills

Capability development

Stakeholder alignment

Process improvement

End-to-end perspective

Learning solutions

Organizational resilience

Facilitation & presentation

Power BI

Excel

Education

Graduate degree in relevant field

Tools

Power BI

Excel

PowerPoint

Teams

Camtasia

Job description

Nordea in Poland (Gdańsk, Łódź, or Warsaw) seeks a skilled professional to build and embed business continuity, crisis management, and organizational resilience capabilities. You will connect needs, processes, and learning solutions across the BCCM&R value stream and align activities with parallel programs.

The role emphasizes sustainable, adaptable solutions and collaboration with senior leaders. You will lead design, implementation, and evaluation of capability-development activities, and