Specjalista ds. Obsługi Klienta (Customer Services Specialist)

Hewlett Packard Enterprise Development LP; Wrocław; Hybrid; EUR 30,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Services Specialist to enhance client satisfaction and resolve escalated issues. This hybrid role will require you to leverage your communication and analytical skills to provide exceptional support. You will be part of a dynamic team that values diverse backgrounds and fosters an inclusive culture. With opportunities for personal and professional development, this position is perfect for those eager to grow their careers while making a meaningful impact. Join us in shaping the future of customer service!

Benefits

Comprehensive Health Benefits

Personal Development Programs

Flexible Work Arrangements

Inclusive Culture

Qualifications

• 2-4 years related experience in customer service or support.
• Technical training in relevant product lines is preferred.

Responsibilities

• Provide solutions to end-users for escalated customer service cases.
• Serve as an escalation link for customer satisfaction issues.

Skills

Customer Relations

Verbal Communication

Customer Service Skills

Intermediate Knowledge of Operating Systems

Writing and Correspondence Skills

Presentation Skills

Understanding of Legal Aspects

Data Analysis Management

Education

Bachelor’s Degree

Master’s Degree

Tools

Customer Relationship Management (CRM)

Job description

Specjalista ds. Obsługi Klienta (Customer Services Specialist)

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We value varied backgrounds and support flexible work arrangements. We make bold moves together and are a force for good. If you are looking to grow your career, our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job Family Definition: Provide professional solutions to end-users, dealers, and service providers for unresolved escalated cases received via telephone and written correspondence. Serve as an escalation link for field employees, executives, and channels regarding customer satisfaction issues such as availability, price dissatisfaction, product safety, complaints about the company or its representatives, and authorized dealers or channels.

Management Level Definition: Apply an intermediate level of subject matter knowledge to solve common business issues. Work on moderately complex problems, provide analysis, and offer limited project guidance. Exercise independent judgment within established guidelines, interpret policies, evaluate circumstances, and make recommendations.

Education and Experience Required:

• Bachelor’s degree or equivalent experience with 2-4 years related experience, or Master’s degree with up to two years of experience.
• 4-6 years in a telephone support role in a service or end-user support environment; 2 years in the microcomputer industry; technical training in relevant product lines.

Knowledge and Skills:

• Knowledge of Customer Relations field.
• Verbal communication and customer service skills.
• Intermediate knowledge of operating systems software.
• Writing and correspondence skills.
• Presentation skills.
• Understanding of legal aspects such as consumer rights and warranty responsibilities.

#LI-Hybrid

Additional Skills:

• Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Design Thinking, Empathy, Follow-Through, Growth Mindset, Managing Ambiguity, and more.

What We Can Offer You:

Health & Wellbeing: Comprehensive benefits supporting physical, financial, and emotional wellbeing.

Personal & Professional Development: Programs to help you reach your career goals, whether becoming a knowledge expert or applying skills in another division.

Unconditional Inclusion: We celebrate individual uniqueness, value diverse backgrounds, and support flexible work and inclusive culture.

Let's Stay Connected:

Follow @HPECareers on Instagram for updates on people, culture, and tech at HPE.

#poland#financialservices

Job: Services

Job Level: Intermediate

HPE is an Equal Employment Opportunity employer. We do not discriminate based on race, gender, or other protected categories. We aim to be a representative, inclusive global team. Click here for more info.

Hewlett Packard Enterprise is EEO Protected Veteran/Disability employer.

We comply with laws regarding employment and criminal record considerations.