Specjalista ds. Obsługi Klienta (Customer Services Specialist)

Hewlett Packard Enterprise Development LP; Wrocław; Hybrid; EUR 35,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Services Specialist to enhance customer relations and provide professional solutions. This hybrid role involves working closely with end-users and service providers to resolve escalated issues, ensuring high customer satisfaction. The ideal candidate will possess strong communication skills and a solid understanding of customer service dynamics. Join a forward-thinking company that values diversity and innovation, offering comprehensive benefits and opportunities for personal and professional growth.

Benefits

Comprehensive Health Benefits

Professional Development Programs

Flexible Work Arrangements

Diversity and Inclusion Initiatives

Qualifications

• 2-4 years of related experience in customer service or support.
• Technical training in relevant product lines is preferred.

Responsibilities

• Provide solutions to end-users and service providers for escalated cases.
• Serve as a link for customer satisfaction issues and complaints.

Skills

Customer Relations

Verbal Communication

Customer Service Skills

Operating Systems Knowledge

Writing Skills

Presentation Skills

Understanding of Consumer Rights

Education

Bachelor's Degree

Master's Degree

Tools

Customer Relationship Management (CRM)

Job description

Specjalista ds. Obsługi Klienta (Customer Services Specialist)

This role has been designed as a ‘Hybrid’ position, with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications from edge to cloud, enabling them to turn insights into outcomes quickly to thrive in today’s complex world. Our culture values innovation and diversity, offering flexibility to manage work and personal needs. We make bold moves together and are committed to being a force for good. If you are looking to grow your career, our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job Family Definition:

Provide professional solutions to end-users, dealers, and service providers for unresolved escalated cases received via telephone and written correspondence. Serve as an escalation link for field employees, executives, and channels regarding customer satisfaction issues, including availability, pricing dissatisfaction, product safety, complaints about the company or its representatives, and authorized dealers or channels.

Management Level Definition:

Apply an intermediate level of subject matter knowledge to solve common business issues. Work on moderately complex problems, providing analysis and limited project guidance. Exercise independent judgment within established guidelines, interpret policies, evaluate circumstances, and make recommendations.

Education and Experience Required:

• Bachelor's degree or equivalent experience with 2-4 years related experience, or Master’s degree with up to two years of experience.
• 4-6 years experience in telephone support within a service or end-user support environment; 2 years in the microcomputer industry; technical training in relevant product lines.

Knowledge and Skills:

• Knowledge of Customer Relations.
• Verbal communication and customer service skills.
• Intermediate knowledge of operating systems software.
• Writing and correspondence skills.
• Presentation skills.
• Understanding of legal aspects in Customer Relations, such as consumer rights and warranty responsibilities.

#LI-Hybrid

Additional Skills:

Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity, and more.

What We Can Offer You:

Health & Wellbeing

Comprehensive benefits supporting physical, financial, and emotional wellbeing.

Personal & Professional Development

Dedicated programs to help you achieve your career goals, whether becoming a knowledge expert or applying skills in another division.

Unconditional Inclusion

We celebrate diversity and provide flexibility to manage work and personal needs. We move boldly together and strive to be a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram for updates on people, culture, and tech at HPE.

#poland#financialservices

Job: Services

Job Level: Intermediate

HPE is an Equal Employment Opportunity employer, valuing diversity and inclusivity. We do not discriminate based on race, gender, or other protected categories. Our goal is to be a diverse, innovative, and inclusive team. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/Disabled.

We comply with laws regarding arrest and conviction records, considering qualified applicants with criminal histories.

We foster technological innovation to enable business transformation, helping customers transition to secure, cloud-enabled, mobile-friendly infrastructures.

COVID Policy

Employees may need to be fully vaccinated against COVID-19 by the employment start date, where permitted by law. Exemptions are processed per local regulations.

Standards of Business Conduct (SBC)

Our SBC embodies principles governing our ethical and legal obligations, covering interactions within the company and with external partners. We provide equal employment opportunities regardless of protected characteristics. For more info, click here: Equal Employment Opportunity.

For applicant rights under law, click here:

E-Verify (US & PR only): HPE is an E-Verify employer, confirming employment eligibility through DHS and SSA records. More info available here. Download legal rights posters here.

Accessibility

We are committed to providing reasonable accommodations for qualified individuals with disabilities. For assistance, email [e-mail].

Note: This service is for applicants needing accommodations related to disabilities.

Disclosure of Sensitive Personal Data

Please do not include sensitive personal data in your resume, such as racial or ethnic origin, political opinions, health, or sexual orientation. If included, you consent to its processing for application review purposes.