SME Relationship Manager – Transactions & Treasury

Standard Chartered Plc; Warszawa; On-site; PLN 120,000 - 160,000; Full time

Benefits offered by this job

Inclusive and values-driven workplace

Competitive salary and benefits

Retirement savings and life insurance

Flexible working patterns

Wellbeing support

Learning culture

Job summary

Standard Chartered is seeking a Relationship Manager for Transaction & Treasury Services SME Banking. The role focuses on acquiring new SME clients, deepening existing relationships, and delivering suitable financial solutions in line with bank policies.

You will ensure strict adherence to account opening, KYC, and credit management guidelines while coordinating with internal stakeholders to monitor customer activity and maintain high service standards.

Qualifications

• This role requires achieving sales targets by acquiring new customers and deepening relationships with SME Banking clients.
• Understanding of KYC and credit management guidelines and account opening processes.

Responsibilities

• Review branch processes to meet service standards and improve workflows.
• Drive customer retention by handling complaints and collecting feedback.
• Coordinate between branch units to provide integrated solutions.
• Develop a robust potential customer database for new business.
• Acquire SME business through new relationships, liabilities and assets.
• Cross-sell SME products to grow portfolio and profitability.
• Achieve SME targets while following local and global standards.
• Inform customers about new products and bank charges with clear terms.
• Ensure compliance with due diligence, legal, compliance and data privacy.
• Maintain low error rate and up-to-date knowledge of products.

Skills

Cash Management

Communication

Relationship Building

Accountability

Banking Operations

Critical Thinking

Financial Services

Job description

Standard Chartered is seeking a Relationship Manager for Transaction & Treasury Services SME Banking. The role focuses on acquiring new SME clients, deepening existing relationships, and delivering suitable financial solutions in line with bank policies.

You will ensure strict adherence to account opening, KYC, and credit management guidelines while coordinating with internal stakeholders to monitor customer activity and maintain high service standards.