Shop Operations Lead – E‑commerce (Hybrid Europe)

RocketJobs; Kraków; Hybrid; PLN 136,000 - 204,000; Full time

Benefits offered by this job

Hybrid work 60% office / 40% home

Employee discount 20% on products

Job summary

zooplus is seeking a Shop Operations Lead for its Central & Eastern European markets. You will lead and develop a team of Shop Operations Specialists, ensuring flawless execution of onsite and app campaigns, content quality, and smooth day-to-day operations across multiple markets.

You will balance people leadership with hands-on operational oversight, ensuring banners go live on time and campaigns meet standards, while collaborating with international stakeholders to improve processes and

Qualifications

• Very good English skills (C1 or higher) required.
• 2–3+ years in e-commerce or related operations.
• Leadership experience in a team setting.
• Strong organizational skills and attention to detail.
• Experience with CMS is a plus.

Responsibilities

• Lead, coach, and develop a team of Shop Operations Specialists responsible for multiple international shops
• Own the end-to-end execution of shop operations across your markets, including task allocation, prioritization, and workload management
• Ensure smooth and high-quality execution of key shop operations processes, covering product and content management as well as campaign delivery (banners, landing pages, content pages, visuals)
• Oversee content maintenance and optimization using our internal Content Management System
• Monitor team performance, conduct quality checks, and implement action plans where needed
• Drive consistency, accuracy, and high quality across all shop content and campaign elements
• Collaborate closely with Category Management, Campaign Management, Marketing, Optimization teams, and external partners
• Identify improvement opportunities, optimize processes, and actively share best practices across the wider Customer Excellence organization
• Provide hands-on operational support during absences or peak workload periods to ensure business continuity

Skills

Leadership

E-commerce

CMS

JIRA

English C1

Tools

JIRA

CMS

Job description

zooplus is seeking a Shop Operations Lead for its Central & Eastern European markets. You will lead and develop a team of Shop Operations Specialists, ensuring flawless execution of onsite and app campaigns, content quality, and smooth day-to-day operations across multiple markets.

You will balance people leadership with hands-on operational oversight, ensuring banners go live on time and campaigns meet standards, while collaborating with international stakeholders to improve processes and