Shift-Based IT Support Analyst (L1–L2) with SQL Basics

Godel Technologies Europe; Łódź, Wrocław, Warszawa; On-site; PLN 90,000 - 120,000; Full time

Job summary

Godel Technologies Europe is looking for a motivated Support Analyst to join our team in Poland. This full-time position requires flexibility for evenings, nights, weekends and public holidays and is based in one of our offices in Poland.

You will provide basic IT support during shifts, monitor JAMS workflows, run SQL scripts, document incidents and escalate issues according to L1/L2 processes while collaborating with the IT team.

Qualifications

• English level B2+ required.
• Basic knowledge of SQL data querying.
• Experience with IT support operations and on-call processes.
• Willingness to work nights, weekends and public holidays.
• Comfortable with Windows OS and basic office applications.

Responsibilities

• Provide basic IT support during assigned shifts (incl. out of normal business hours).
• Monitor JAMS Workflows, respond to alerts, analyze flows execution, run SQL scripts, escalate issues to on-call teams.
• Follow defined escalation paths (L1, L2) and ensure smooth handovers between support levels.
• Document incidents and maintain clear communication with other team members.

Skills

Analytical skills

English B2+

Tools

JAMS

SQL

Job description

Godel Technologies Europe is looking for a motivated Support Analyst to join our team in Poland. This full-time position requires flexibility for evenings, nights, weekends and public holidays and is based in one of our offices in Poland.

You will provide basic IT support during shifts, monitor JAMS workflows, run SQL scripts, document incidents and escalate issues according to L1/L2 processes while collaborating with the IT team.