Services & Solutions Delivery Junior Specialist with English

Philips Iberica SAU; Łódź; Hybrid; PLN 126,000 - 169,000; Full time

Job summary

A leading health technology company in Poland is seeking a Services & Solutions Delivery Junior Specialist. The role involves managing service contracts, ensuring quality and functionality of equipment while maintaining high customer satisfaction. Applicants should have at least 2 years of experience in contract management, speak English at a C1 level, and possess strong problem-solving skills. The position offers an annual bonus, private medical care, and a hybrid work model.

Benefits

Annual bonus based on performance

Private medical care

Benefit System cards

Discount for Philips’ products

Wide variety of trainings & learning opportunities

Promotion of a healthy lifestyle in the office

Employee Assistance Program

Qualifications

• Minimum 2 years of experience in Contract Management, Contract Renewal or Administration.
• Knowledge of a Scandinavian language considered an asset.
• Professional experience in customer service, supply chain or accounting operations would be an asset.

Responsibilities

• Create, renew & terminate service contracts and extended warranties.
• Monitor and ensure timely closure of all Service requests.
• Maintain high communication standards with Customers and Service Providers.

Skills

Customer Service experience

English (C1 level)

Analytical skills

Problem-solving mindset

Comprehensive PC skills

Education

High School Diploma or Vocational Education

Tools

Excel

SAP

Salesforce

Job description

Services & Solutions Delivery Junior Specialist with English

Job Description

As a Services & Solutions Delivery Specialist within Contracts process, you are responsible for taking care of service contracts. As a Services Specialist you will ensure quality and functionality of Philips equipment to care of our customer’s needs. Manage service requests and ensure a high level of customer satisfaction on a daily basis.

Minimum required Education: High School Diploma, Vocational Education

Minimum required Experience: Minimum 2 years of experience in Contract Management, Contract Renewal and Administration or equivalent.

Your role

• Creating, renewing & terminating service contracts and extended warranties
• Modifying existing contracts and extended warranties for appropriate services execution of pricing and billing information
• Verifying customers entitlements on ad-hoc requests & issuing invoices and credit/debit notes
• Connecting the correct installed based products
• Receiving, monitoring, and ensuring closure on time of all kinds of Service requests
• Developing and maintaining high standards of telephone conversations and written communications with Customers and Service Providers

Our benefits

• Annual bonus based on performance achieved
• Private medical care with the option to extend it to family members
• Benefit System cards
• Discount for Philips’ products
• Wide variety of trainings & learning opportunities
• Promotion of a healthy lifestyle in the office
• Employee Assistance Program
• Hybrid model of working

You’re the right fit if

• You have some corporate experience (ideally in Customer Service)
• You know English on min. C1 level
• Knowledge of a Scandinavian language would be considered an asset, but is not a requirement for this position
• You have analytical & problem-solving mindset with the ability to identify improvement opportunities
• You have the professional experience in fields related to in customer service, supply chain or accounting operations would be an asset
• You enjoy having direct contact with customers and keep a high standard of communication
• You have comprehensive PC skills, knowledge of Excel, SAP, Salesforce would be an advantage

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion.