Senior Lead ServiceNow Developer - CSM (f/m/x)

Sii Poland; Łódź; On-site; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Great Place to Work

Centre of internal trainings

Regular integration events and trips

Medical care

Job summary

Sii Poland is looking for a Lead ServiceNow Developer with strong Customer Service Management expertise to join a global healthcare client project.

You will lead the development and configuration of ServiceNow CSM, coordinate delivery activities, and act as Scrum Master while collaborating with Analysts, Architects and stakeholders to translate business needs into robust technical solutions.

Qualifications

• Minimum 4 years in ServiceNow development with leadership responsibilities.
• Strong experience with ServiceNow, particularly Customer Service Management.
• Solid understanding of Agile and Scrum delivery frameworks.
• Ability to translate business requirements into technical solutions.

Responsibilities

• Lead the development and configuration of ServiceNow Customer Service Management solutions.
• Coordinate development activities and ensure technical quality across the delivery team.
• Support solution implementation, integrations, testing, and deployment activities.
• Act as a Scrum Master, facilitating Agile ceremonies and supporting delivery planning.
• Collaborate with Business Analysts, Solution Architects, Developers, and business stakeholders.
• Support backlog refinement and translate business requirements into technical solutions.
• Conduct code reviews and promote development best practices.
• Ensure alignment with technical standards, governance, and project objectives.

Skills

Leadership Experience

ServiceNow Expertise

CSM Focus

Agile / Scrum

Stakeholder Management

English Communication

Code Reviews

Tools

ServiceNow

Job description

We are looking for a Lead ServiceNow Developer with strong CSM expertise to join a Customer Service Management project delivered for our client, a global healthcare company.

Your tasks

• Lead the development and configuration of ServiceNow Customer Service Management solutions
• Coordinate development activities and ensure technical quality across the delivery team
• Support solution implementation, integrations, testing, and deployment activities
• Act as a Scrum Master, facilitating Agile ceremonies and supporting delivery planning
• Collaborate with Business Analysts, Solution Architects, Developers, and business stakeholders
• Support backlog refinement and translate business requirements into technical solutions
• Conduct code reviews and promote development best practices
• Ensure alignment with technical standards, governance, and project objectives

Requirements

• Minimum 4 years of experience in ServiceNow development, including leadership responsibilities
• Strong experience with ServiceNow, particularly Customer Service Management
• Solid understanding of Agile and Scrum delivery frameworks
• Ability to analyze business requirements and translate them into technical solutions
• Strong knowledge of business process modelling and solution design principles
• Proven capability to lead development activities and coordinate technical delivery
• Good understanding of system integrations and ServiceNow platform development
• Familiarity with code review practices and technical governance standards
• Excellent communication, stakeholder management, and leadership skills
• Professional proficiency in English, enabling effective collaboration with international stakeholders and teams

Job no. JOB-MYZXK

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care