ServiceNow Data & Analytics Lead

Sii Poland; Toruń; On-site; PLN 180,000 - 240,000; Full time

Job summary

A leading IT service provider in Poland is looking for a professional to monitor and improve the quality of GI infrastructure within ServiceNow. The ideal candidate will have hands-on experience with ServiceNow and strong communication skills. Responsibilities include managing data assets and leading quality initiatives. The role requires fluency in both Polish and English, as well as a background in IT. This position offers a supportive work environment and numerous benefits.

Benefits

Great Place to Work

Solid financial situation

Internal trainings

Regular integration events

Medical care

Qualifications

• Experience with IT Operations Management, including Discovery and CMDB.
• Knowledge of ITSM best practices and configuration management.
• Familiarity with IT infrastructure and cloud security.

Responsibilities

• Monitor and improve GI infrastructure within ServiceNow.
• Manage ServiceNow data assets and related materials.
• Lead data quality initiatives for ServiceNow and LeanIX repositories.

Skills

Hands-on experience with ServiceNow

Understanding of data modelling

Strong communication skills

Fluent English

Fluent Polish

Education

Academic background in IT

Tools

Performance analytics tools

Job description

Sii ServiceNow Competency Center provides services to customers from various industries in Europe and United States. We specialize in improving customer platforms, optimizing and digitizing process flows, and expanding platform usage within the customer organization. Our experience spans ITSM / ITOM / ITAM / HRSD / SecOps / SPM / CSM modules.

Your tasks

• Monitoring and improving the quality of GI infrastructure and foundation data within ServiceNow
• Managing and maintaining ServiceNow data assets, documentation, dashboards, and related materials
• Ensuring compliance with data governance processes and standards across systems and teams
• Leading data quality initiatives for ServiceNow and LeanIX repositories, including CMDB and ITOM modules
• Providing insights through data analysis and visualizations to support strategic decision-making
• Collaborating with internal/external stakeholders and managing technical escalations, ensuring system integrity

Requirements

• Hands-on experience with ServiceNow, especially Foundation Data and IT Operations Management (Discovery, CMDB, Service Mapping, Event Management)
• Understanding of data modelling, visualization, and performance analytics tools
• Familiarity with IT infrastructure and architecture (on-prem, cloud, network, security)
• Knowledge of CSDM, ITSM best practices, configuration management, and MDM
• Strong communication and stakeholder management skills, including cross-functional collaboration
• Academic or practical background in IT and fluent English knowledge
• Fluent Polish required
• Residing in Poland required

Benefits

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care