ServiceNow Architect with English or German or French

careersinpoland; Poland; Remote; PLN 80,000 - 120,000; Full time

Job summary

A global technology consulting firm is seeking a skilled ServiceNow Architect to deliver business change through IT systems. The role requires experience in ServiceNow implementations and designing architecture for ITSM modules. Candidates should possess excellent communication skills and be ready for business travel. A supportive work environment with an emphasis on well-being and training opportunities is offered, along with a hybrid work model.

Benefits

Medical care with Medicover

Private life insurance

Multisport card

Access to training and education platforms

Qualifications

• Experience in designing architecture for core ITSM and at least 2 additional ServiceNow modules/features.
• Able to effectively undertake challenges and lead projects in complex environments.

Responsibilities

• Define and ensure a comprehensive view across Business, Information, Systems and Technology.
• Provide top level business and technology architecture consultancy services.
• Support implementation programs for complex enterprise scale solutions.

Skills

Experience in ServiceNow implementations, acting as an Architect

Excellent communication skills

Ability to define technical solutions

Readiness for business travel

Tools

ServiceNow

Micro-services architecture

Job description

ServiceNow Architect with English or German or French

Level: specialist

Working hours: Full time

Remote recruitment

published 2025/09/29

YOUR TASKS

• Defining and ensuring a comprehensive and coherent view across Business, Information, Systems and Technology
• Going beyond designing IT systems to deliver business change while securing sustainability
• Provide top level business and technology architecture consultancy services to our clients
• Provide input to the design of ServiceNow based ITSM solutions as a recognized Architect or Design Authority
• Provide input to bids and assist in presenting proposals to potential clients
• Lead or support creation of innovative digital offers as complete enterprise solutions
• Support implementation programs for complex enterprise scale solutions
• Provide input to and/or create specialist points of view for the market and where appropriate present at industry events
• Work with: Customer Managers, Architects, Subject Matter Experts, Solution Designers and senior level representatives on client side

YOUR PROFILE

• Experience in ServiceNow implementations, acting as an Architect
• Experience in designing architecture for core ITSM and at least 2 additional ServiceNow modules/features (e.g. Service Catalog, ITOM, HR, SAM, ITBM, Orchestration)
• Excellent at communicating technical problems and solutions to both technical and non-technical audiences
• Able to present business cases, strategies, solutions, make recommendations, gather team consensus to solve problems and prepare prototypes for proposed solutions
• Able to define technical solutions aligned with client’s business problems at an architectural and design level of detail
• Able to effectively undertake challenges and have experience in leading a project and teams in a complex environment
• Readiness for business travel

Nice to have:

• Understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SOAP, SCP, FTPS, JSON
• Understanding of Micro-services architecture and enterprise integration concepts
• Experience with other ITSM software (BMC Remedy ITSM, HP, Landesk, etc.), experience with ITSM tool migration and upgrade projects
• Experience with common Automation and Orchestration Technologies in ServiceNow
• ServiceNow Certifications nice to have: Certified ServiceNow System Administrator and CIS in at least one module. Alternatively, candidate should be capable of passing the certification exams during trial period (Capgemini may offer relevant internal trainings)

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Well-being culture: medical care with Medicover, private life insurance, and Multisport card. Capgemini also offers a Helpline for therapeutical support and an educational podcast "Let’s talk about wellbeing" available on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Hybrid working model after onboarding, with options for modern office and home office setup (laptop, monitor, chair). Details provided by your recruiter.
• Continuous feedback and ongoing performance discussions supported by GetSuccess and a transparent performance management policy.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued. Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok — @capgeminipl.

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

Apply now! Atmosphere.

Details

• IT, BPO/SSC

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