Principal Technical Support Specialist - Poland

cyberu; Kraków; Hybrid; PLN 179,000 - 287,000; Full time

Job summary

Cornerstone Kraków Hybrid is seeking a Principal Technical Support Specialist to serve as the single point of contact for Elite accounts, run Monthly Business Reviews, and deliver proactive technical health reviews. You will monitor renewal risk, escalate with full context, and guide client training and feature adoption.

The role requires executive-level communication, 4+ years in enterprise tech support, and a certification track within 90 days.

Qualifications

• 4+ years enterprise technical support or Principal Tech Support Specialist experience.
• Executive-ready communication.
• Certification track for Principal Tech Support Specialist within 90 days incl. SysAdmin/configuration depth.
• Commercial awareness — you understand ARR, entitlements, and renewal timelines.
• Relationship craft: customers ask for you by name and mean it.

Responsibilities

• Serve as single POC for named Elite accounts: direct routing, no queue, timezone-aligned, with two named backups covering absence.
• Run the Monthly Business Review per account: one slide, open items with dates, commitments earned and kept.
• Deliver technical health reviews on cadence — configuration, integrations, adoption — and near-SysAdmin configuration coaching.
• Watch the account’s renewal-risk radar: account-level iCSAT, case patterns, and sentiment trends surfaced before a survey would say so.
• Advocate escalations into DEEP with full context; your account’s EIM inputs are accurate because you keep them so.
• Guide training and enablement: certification paths, new-feature walkthroughs, admin coaching.

Skills

Executive communication

Enterprise tech support

Customer relationship management

Tools

SysAdmin depth

Job description

Principal Technical Support Specialist - Poland

Hybrid, Krakow Office

ABOUT CORNERSTONE

Cornerstone believes human potential grows exponentially when AI works in service of people. Global Customer Support is where that promise is kept — one customer, one case, one conversation at a time.

In this role you will

• Serve as single POC for your named Elite accounts: direct routing, no queue, timezone-aligned, with two named backups covering absence.
• Run the Monthly Business Review per account: one slide, open items with dates, commitments earned and kept.
• Deliver technical health reviews on cadence — configuration, integrations, adoption — and near-SysAdmin configuration coaching (PS keeps project delivery; you keep the customer capable).
• Watch the account’s renewal-risk radar: account-level iCSAT, case patterns, and sentiment trends surfaced before a survey would say so.
• Advocate escalations into DEEP with full context; your account’s EIM inputs are accurate because you keep them so.
• Guide training and enablement: certification paths, new-feature walkthroughs, admin coaching.

You’ve got what it takes if you have

• 4+ years enterprise technical support or Principal Tech Support Specialist experience; executive-ready communication.
• Principal Tech Support Specialist certification track within 90 days incl. SysAdmin/configuration depth.
• Commercial awareness — you understand the account’s ARR, entitlements, and renewal timeline.
• Relationship craft: customers ask for you by name and mean it.

Our Culture

Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.

Who We Are

At Cornerstone, we believe in AI that works in the service of people, amplifying their judgment to drive high-performing, future-ready organizations forward. Cornerstone Workforce AI™, the intelligence platform for workforce readiness, brings together workforce and labor market data into a proprietary Cornerstone People Graph™, translating signals into intelligence, targeting learning where it matters, developing critical skills, and surfacing hidden talent. Delivered as an open, enterprise platform across whatever application your people work in every day, Cornerstone Workforce AI is built for scale, security, and trust, with certified AI guardrails. As an industry leader, Cornerstone is helping approximately 7,000 organizations, 140M+ users, across 186 countries build continuous workforce readiness.

Total Rewards

At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 179200 - 286700 PLN.