Service Provider Specialist

Zalando GmbH; Bydgoszcz; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading e-commerce company located in Bydgoszcz seeks a Service Provider Specialist to act as the vital link between internal departments and external service providers. The role involves managing relationships, solving problems, and ensuring top-notch service delivery. Candidates should have strong analytical and problem-solving skills, a logistics background, and proficiency in Polish and English. A full-time employment contract is offered, alongside generous benefits.

Benefits

Peer-to-peer performance reviews twice a year

Access to Zalando training platform

Volunteering leave

Diverse sports and health offerings

Mental wellbeing support

Employee shares program

Shopping discount on Zalando products

Qualifications

• Skillful in delivering results with minimal supervision.
• Experience with data analysis using PostgreSQL.
• Familiarity with Lean culture.

Responsibilities

• Manage relationships with stakeholders and service providers.
• Use data-driven methods to solve complex challenges.
• Oversee performance management based on SLAs and KPIs.

Skills

Strong business acumen

Logistics knowledge

Analytical skills

Problem-solving skills

Communication skills in Polish and English

Tools

PostgreSQL

Google Sheets

Python

Job description

As a Service Provider Specialist , you\u2019ll be a key player in our team, acting as the vital link between our internal departments and external service providers. Your role is all about building strong relationships and solving complex problems to ensure top-notch service delivery and seamless collaboration across the board.

This role is located in Bydgoszcz and we offer a full time employment contract.

WHERE YOUR EXPERTISE IS NEEDED

Relationship Management: You will proactively manage and anticipate issues, preventing or mitigating deviations in budget and quality. You\u2019ll be a trusted partner for both internal and external stakeholders, communicating clearly and effectively to ensure everyone is aligned. You\u2019ll also work comfortably in a matrix organization, leading cross-functional teams to achieve shared goals.

Analytical Thinking and Problem Solving: You\u2019ll use a data-driven approach to tackle complex challenges, breaking them down and building a clear path to a solution. You\u2019ll apply learnings from past experiences and identify patterns to solve new problems.

Performance Management: You will challenge existing processes to raise standards and improve performance. You\u2019ll manage partners based on defined SLAs and KPIs, making sure all regulations and company guidelines are followed. You will proactively identify and escalate challenges and risks to keep operations running smoothly. You will also create and deliver new metrics using available data to gain deeper insights and drive continuous improvement.

WHAT WE7RE LOOKING FOR

You are skilled at delivering results with minimal supervision, even in a dynamic and often ambiguous environment.

You combine strong business and logistics acumen with critical thinking and exceptional problem-solving skills.

You have a strong understanding of customer care, e-commerce supply chains, warehousing and outsourcing mechanisms.

You can analyze data, generate insights, and identify trends and opportunities to improve our business. To do this effectively, you must have experience in data analysis using PostgreSQL and be proficient in Google Sheets for building reports and tools.

Experience with Python for automation and advanced data analysis is a plus.

You enjoy actively seeking out waste, improving processes, and are familiar with Lean culture.

You know how to prioritize activities based on their value and impact.

You have excellent communication skills, are capable of having challenging and constructive conversations, and possess the ability to leverage relationships to achieve the desired outcomes.

You have a hands-on mentality, enjoy working in a fast-paced environment dealing with many topics simultaneously and always strive to look for improvements.

You possess excellent communication skills in both Polish and English, which are essential for this role.

ZALANDO BENEFITS

We offer peer-to-peer performance reviews twice a year

Learn and develop through our extensive Zalando training platform

Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback

Support from an international team of experts; mentoring and professional development opportunities

2 days paid leave per year for volunteering

Diverse sports and health offerings - like Multisport, private medical care or prepaid sport/lunch card

Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

Access to the employee shares program

Shopping discount on products shipped and sold by Zalando, and discount on Zalando Lounge

Please note that all applications from this job page must be completed using the online form - we do not accept applications via e-mail. Once reviewed, our recruiters will contact applicants via an official Zalando email address (@zalando.de).

In some cases we also work with a selection of headhunters and agencies to fill specific roles. Please note that neither Zalando nor our recruiting partners will ask for any kind of payment to apply for a job or attend an interview.

If you have any questions about our recruitment process, please take a look at our FAQ page .

About Zalando

It\u2019s the perfect time to join Zalando on our journey to build the leading pan-European ecosystem for fashion and lifestyle e-commerce. Help us offer an inspiring and quality multi-brand shopping experience for fashion and lifestyle products to about 52 million active customers in 26 markets. Or be part of our logistic infrastructure, software or service capabilities to help brands and retailers run and scale their entire e-commerce business, on or off Zalando. Join our Zalando ecosystem, to enable positive change for the fashion and lifestyle industry.